Let the passenger off, or continue?


Well-Known Member
I’ve had this happen twice and both times I asked the flight attendant “Is the passenger irate and causing a problem or did they just ask to get off? Do you think they will cause a disturbance if we continue?” Both times we ended up continuing and it was no big deal, no drama. Like someone said it’s not a private jet, a few pax might miss their connection but there are 40+ other people who probably want to get there.

In both cases I made a PA to the effect of “I understand some of you are worried about missing your connection; there will be a customer service representative at our destination to help.”