Discussion in 'You're the captain...' started by vheissu, Sep 11, 2017.
All good, my brain would be purple mush too
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Think they made a whole movie about that
I call BS. No hat.
As an fa, I just tell the affected Pax that once we've pushed, he/she is along for the ride. I call the front office and say "someone wants off for a non emergency reason, cabin secure for t/o." Then everyone has done their jobs.
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Don't invite that upon yourself. If they haven't volunteered that information, don't give it to her.
Direct the flight attendant to tell the passenger that we'll take her back to the gate, where law enforcement will be meeting her to discuss why she failed to turn off her cell phone when directed to by the crew.
I can see the headline now... "PASSENGER KICKED OFF PLANE AND ARRESTED AFTER AIRLINE MADE HER MISS JOB INTERVIEW"
There will be a very poorly shot cell phone video of the incident in portrait mode, people will sue, others will get fired, and united stock price will drop 2 percent.
I get the nuclear option, but dang, that's a strategic weapon. No need to get out the house atomics for a tactical situation.
"OK, we'll return to the gate. Your credit card will be charged for the $3,695 cost of doing this, plus the $12,469 to compensate the rest of the passengers for their losses and inconvenience."
Insert your own numbers, but this would pretty much stop this sort of nonsense.
Bad behavior has to have consequences, or else it will spread.
It already has. The airline industry isn’t the only industry either
"Tell her we're really sorry she's going to miss her connection. She can speak to the customer service/gate agent when she gets to KXYZ about re-booking.".
Assume the sale guys.
"I'm sorry, she has missed her opportunity to deplane and gate returning now is impossible because it will inconvenience all of the other passengers." Unless the pax goes crazy, we go. If they wait until right before pushback to make the decision to get off, of course they may deplane but I make it clear that station operations won't be able to pull their bag and it will go without them.
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