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Let the passenger off, or continue?

Discussion in 'You're the captain...' started by vheissu, Sep 11, 2017.

  1. vheissu

    vheissu Well-Known Member

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    During pushback, you have a maintenance issue which requires a return to gate. After an hour delay, the problem is resolved and you board back up and push. After starting both engines, completing your taxi flow, and calling for the checklist, one of the FAs calls up front.

    "Hey. We have a passenger that is looking at her phone app, and isn't going to make her connection at the hub. She wants off the plane."

    What do you do?


    Sent from my iPhone using Tapatalk
     
  2. Derg

    Derg Naval Intelligence, MCRN Staff Member

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    "Is the cabin ready for takeoff?"

    It's not a private jet.

    If you return to the gate, everyone's going to miss their connection.
     
  3. mikecweb

    mikecweb Third Generation Arizonan

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    Her plane should be in airplane mode at door closure.
     
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  4. jynxyjoe

    jynxyjoe The Kickin' Chicken!

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    While not prisoners, in that circumstance they're along for the ride.
     
  5. trafficinsight

    trafficinsight Well-Known Member

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    We had almost this exact scenario, but a lady was having a panic attack and wanted off.

    In that case we did return to the gate.

    Sent from my XT1650 using Tapatalk
     
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  6. JordanD

    JordanD Sizeable Member

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    Make it clear that if she's not having a medical issue or very pressing reason to get off the plane, she can go to the hub. The hub is where all the flights to her connecting city are leaving from anyway, there will be other flights. Plus, if it's a mechanical issue, doesn't that usually fall under stuff the airline will book you a hotel room for?
     
  7. Autothrust Blue

    Autothrust Blue "This is a God damn waste of time!"

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    All I want to hear is "CABIN SECURE," or "CABIN NOT SECURE, (estimated time) UNTIL READY."

    I had a guy have some sort of cardiac event right after pushback and the waveoff the other day; we came right back to the gate from which we departed with zero muss, fuss. EMS came out, he decided (well, they kinda decided for him) that he'd take a later flight; we departed uneventfully about 35 min later once everything was squared away.

    Medical issues are a gate return. Being bummed that you're gonna be stuck at the Hartsfield-Jackson-Atlanta Intergalactic Hair Emporium for longer is not a valid gate-return reason.
     
  8. Derg

    Derg Naval Intelligence, MCRN Staff Member

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    Bingo.

    I could only imagine hopping on the Shinkansen Super Express to Tokyo Station and demanding the conductor immediately stop and take me back to the station because I was going to miss my connection.

    That would be an example of the "Japanese Yes".
     
  9. Autothrust Blue

    Autothrust Blue "This is a God damn waste of time!"

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    Once under way, the Captain's permission is required to disembark.

    Permission denied.
     
  10. Derg

    Derg Naval Intelligence, MCRN Staff Member

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    Salute received… flaps one… (flap handle one!)… call for taxi. :)
     
  11. Autothrust Blue

    Autothrust Blue "This is a God damn waste of time!"

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    Actual video of my returning the waveoff yesterday:
    [​IMG]
     
  12. z987k

    z987k TeamANC

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    You've put on some weight.
     
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  13. killbilly

    killbilly Vocals, Lyrics, Triangle, Washboard, Kittens

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    Ah yes. The Lee Adama/Jamie Bamber fat suit...


    Sent from my iPhone using Tapatalk Pro
     
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  14. Screaming_Emu

    Screaming_Emu You people

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    I thought this had been hashed out and it was decided that we can't take people hostage. If they want off, you gotta let them off.

    I don't like it, but I'm about 80% sure that's what we were told at sure jet.
     
  15. bimmerphile

    bimmerphile Open-Air Member

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    I'm no aerospace engineer, but I'd assume most planes are in airplane mode during all phases of door operation
     
  16. Screaming_Emu

    Screaming_Emu You people

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    Instead of calling for "gear down" I'm going to start saying "transition airplane to car mode."
     
  17. poser765

    poser765 Well-Known Member

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    That's kind of the way I look at it. If they want off and I can get them off reasonably without any delay to the rest of the passengers I'll let them off. If it is going to cause delay or make us miss a flow time they are staying on board unless they start causing a scene.

    We had a guy a few months ago. Had a flow of about thirty minutes. As soon as we pushed they told us it was going to be another 45 minutes. Guy in the back got irate and started getting nasty to the flight attendants. That's already a bad situation... I'm not about to make it worse by forcing him to stay on. We went back to the gate, he got off, and we still made our flow time.

    Just like everything else, there is no one right way to handle something.
     
  18. mikecweb

    mikecweb Third Generation Arizonan

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    I'm studying MD11 systems...I should get a pass on englishing.
     
  19. BigZ

    BigZ Well-Known Member

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    (Standing by for the video of a screaming kicking pax being dragged into the airplane)
     
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  20. thegriffinpages

    thegriffinpages Well-Known Member

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    Don't be the guy that ends up on CNN....
     

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