Dispatcher (Ground Transportation)

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SkyHop Global Fort Lauderdale, Florida:<BR />At Skyhop Global, our goal is create &#8220;raving fans.&#8221; As a dispatcher at our headquarters, you will play an integral part in providing on time transportation to our customers, who are airline crew members in their layover period. <br /><br />Our dispatchers are a reflection of our company&#8217;s commitment to safety, and raving fan customer service. This position acts as a liaison between our drivers, customers and OCC (airline customer service). In this role, you&#8217;ll be required to provide support and direction to our drivers to meet contractual on-time performance standards in accordance with our company values. <br /><br /><div>We are looking for experienced dispatchers who are friendly, self-motivated and dynamic, with a passion for delivering excellent customer service. Dispatchers are required to respond to all situations with a sense of urgency, including documenting issues, responding to flight and schedule changes, and any crew calls that arise. The ability to process visual information quickly and effectively is a requirement to be successful in this role.</div><div>&nbsp;</div><div><strong>Required Skills:</strong><br /><ul><li>Communication Skills &#8211; The ability to communicate clearly and effectively with crew members, airline representatives, and your co-workers (drivers and managers) is necessary.</li><li>Ability to muti-task &#8211; Dispatchers are required to keep track of a lot of moving pieces. From answering phones, to monitoring GPS, to updating schedules, our dispatchers are always busy!&nbsp;</li><li>Problem-Solving &#8211; You must be able to solve issues as they arise, often requiring you to think on your feet, or outside the box. You need to show good judgement in high-pressure situations and be able to direct others to take appropriate action under stressful conditions to mitigate the operational impact.</li><li>Flexibility &#8211; Our dispatch center is a 24/7/365 operation, so ability to work varied shifts based on flight and trip volume is required. &nbsp;</li></ul></div>

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