Irate Passenger/Alky Hall. - Page 2

A320_DUDE · November 21st, 2003, 18:09

[ QUOTE ]
Me? I'd throw the guy off the plane right then and there, call the cops and let them deal with him. That's interfering with the crew as far as I'm concerned. Behavior like that is not needed.

After that, check the SOP to see if there is something you offically need to do if something like this happens. After that I'd call the company and ask them what they want done, be it you given a breathalizer or taken off the flight or what.

Cheers

John Herreshoff

[/ QUOTE ]

Damn John.......I was thinking the same way!

flyhi5 · December 1st, 2003, 21:39

honestly if the guy was making a fuss before he even go on the airplane, the gate agent should have never let him board. The problem today is everyone is trying to put the problems off on other people. This passenger was obvoiulsy not happy from the beginning and instead of letting him get on the airplane and cause a scene the gate agent should have made sure the problem was totally resolved by the time he got on the airplane.

Doug Taylor · December 7th, 2003, 21:21

[ QUOTE ]
honestly if the guy was making a fuss before he even go on the airplane, the gate agent should have never let him board. The problem today is everyone is trying to put the problems off on other people. This passenger was obvoiulsy not happy from the beginning and instead of letting him get on the airplane and cause a scene the gate agent should have made sure the problem was totally resolved by the time he got on the airplane.

[/ QUOTE ]

That's another issue altogether.

A lot of gate agents will board problem passengers to get them out of their hair, and then get all verklempt when you call them back to the jetway to remove them.

But they're pressured to keep up on-time performance, whereas we're pressured to ensure the safety of the crew and passengers so there's a little different motivation.

MQAAord · December 7th, 2003, 21:32

I once had a station (GRR) allow a pax onboard my ac who was so drunk he literally fell onto the airplane. One step in the door, and he trips and falls in the aisle, he tries to get up, fails to accomplish this, falls again, all the while doing the 'drunk talk' like "I'm alright, I don't need any help." You could smell the booze on this guy so bad, it was awful. The agent came down and saw the end of this spectacle, and I just looked at her and said (quietly so no pax heard me) "you're not serious, you expect me to take this drunkard? I don't think so!" She tried to cajole me into letting him stay on, but the captain and I said "no way". So she and the other agent had to take him off, and he wasn't too happy about it. Oh well, he shouldn't have gotten wasted at the airport bar, and the agents shouldn't try to pass them off onto us!

Doug Taylor · December 7th, 2003, 21:40

Most of the 'bad passenger' situations usually involve alcohol or drugs. Sometimes even both!

Minuteman · December 8th, 2003, 22:36

Nobody starts a fit because they can't smoke?

FL270 · December 9th, 2003, 15:11

They smoke all they want on my airplane.

Of course, I work for a tobacco company ...

FL270

flyover · May 25th, 2004, 09:37

He's off, no discussions, nada.

If any other passengers voice any concern about the condition of the crew then get with company chief pilot and get approval to continue. Let the concerned pax take a later flight. Make sure the passengers who heard the idiot see you and how you conduct yourself.

Cancelling the flight, getting tested, and screwing up everyone's travel plans for one moron is the last option, not the first.

flyifrvfr · May 30th, 2004, 22:27

I would say, " no, we are going to be one passenger short." The irate passenger would then be led off the plane and the door shut. Problem solved.

BoilerPilot2007 · July 22nd, 2004, 20:29

Been said before, I'll say it again..

He's off the flight, and there will be a reassuring PA announcement from the crew (FO or captain) appologizing for the man being allowed to board the flight.

Simple as that

Bandit_Driver · July 25th, 2004, 18:22

Little off topic but my company had an incident with TSA and a FA. The TSA guys were giving her a hard time about something in her luggage. When she objected and asked for a supervisor they immediately accused of being drunk. This led the Supervisor taking her down for testing and delaying the flight 2+ hours and guess what. She blew a 0.0. Of course, to our knowledge, nothing was done to the TSA morons.

July 26th, 2004, 00:39

Who cares? You would fly better drunk then the guy would if he was sober [img]/ubbthreads/images/graemlins/wink.gif[/img]

November 21st, 2003, 18:09	#26
A320_DUDE Junior Member Join Date: Aug 2002 Location: Hartford,CT Posts: 201	Re: Irate Passenger/Alky Hall. [ QUOTE ] Me? I'd throw the guy off the plane right then and there, call the cops and let them deal with him. That's interfering with the crew as far as I'm concerned. Behavior like that is not needed. After that, check the SOP to see if there is something you offically need to do if something like this happens. After that I'd call the company and ask them what they want done, be it you given a breathalizer or taken off the flight or what. Cheers John Herreshoff [/ QUOTE ] Damn John.......I was thinking the same way!

December 1st, 2003, 21:39	#27
flyhi5 Junior Member Join Date: May 2003 Location: VA Posts: 36	Re: Irate Passenger/Alky Hall. honestly if the guy was making a fuss before he even go on the airplane, the gate agent should have never let him board. The problem today is everyone is trying to put the problems off on other people. This passenger was obvoiulsy not happy from the beginning and instead of letting him get on the airplane and cause a scene the gate agent should have made sure the problem was totally resolved by the time he got on the airplane.

December 7th, 2003, 21:21	#28
Doug Taylor Agent Smith Join Date: Dec 1969 Location: KSDL Posts: 39,397 Blog Entries: 1	Re: Irate Passenger/Alky Hall. [ QUOTE ] honestly if the guy was making a fuss before he even go on the airplane, the gate agent should have never let him board. The problem today is everyone is trying to put the problems off on other people. This passenger was obvoiulsy not happy from the beginning and instead of letting him get on the airplane and cause a scene the gate agent should have made sure the problem was totally resolved by the time he got on the airplane. [/ QUOTE ] That's another issue altogether. A lot of gate agents will board problem passengers to get them out of their hair, and then get all verklempt when you call them back to the jetway to remove them. But they're pressured to keep up on-time performance, whereas we're pressured to ensure the safety of the crew and passengers so there's a little different motivation.

December 7th, 2003, 21:32	#29
MQAAord Moderator Join Date: Jun 2003 Location: The Looney Bin Posts: 8,615	Re: Irate Passenger/Alky Hall. I once had a station (GRR) allow a pax onboard my ac who was so drunk he literally fell onto the airplane. One step in the door, and he trips and falls in the aisle, he tries to get up, fails to accomplish this, falls again, all the while doing the 'drunk talk' like "I'm alright, I don't need any help." You could smell the booze on this guy so bad, it was awful. The agent came down and saw the end of this spectacle, and I just looked at her and said (quietly so no pax heard me) "you're not serious, you expect me to take this drunkard? I don't think so!" She tried to cajole me into letting him stay on, but the captain and I said "no way". So she and the other agent had to take him off, and he wasn't too happy about it. Oh well, he shouldn't have gotten wasted at the airport bar, and the agents shouldn't try to pass them off onto us!

December 7th, 2003, 21:40	#30
Doug Taylor Agent Smith Join Date: Dec 1969 Location: KSDL Posts: 39,397 Blog Entries: 1	Re: Irate Passenger/Alky Hall. Most of the 'bad passenger' situations usually involve alcohol or drugs. Sometimes even both!

December 8th, 2003, 22:36	#31
Minuteman Senior Member Join Date: May 2003 Location: Austin, TX Posts: 1,362 Blog Entries: 1	Re: Irate Passenger/Alky Hall. Nobody starts a fit because they can't smoke?

December 9th, 2003, 15:11	#32
FL270 Senior Member Join Date: Aug 2003 Location: Charlotte, NC Posts: 1,101	Re: Irate Passenger/Alky Hall. They smoke all they want on my airplane. Of course, I work for a tobacco company ... FL270

May 25th, 2004, 09:37	#33
flyover Old Skool Join Date: Mar 2004 Location: Georgia Posts: 3,389	Re: Irate Passenger/Alky Hall. He's off, no discussions, nada. If any other passengers voice any concern about the condition of the crew then get with company chief pilot and get approval to continue. Let the concerned pax take a later flight. Make sure the passengers who heard the idiot see you and how you conduct yourself. Cancelling the flight, getting tested, and screwing up everyone's travel plans for one moron is the last option, not the first.

May 30th, 2004, 22:27	#34
flyifrvfr Banned Join Date: Mar 2004 Location: Baltimore, Maryland Posts: 85	Re: Irate Passenger/Alky Hall. I would say, " no, we are going to be one passenger short." The irate passenger would then be led off the plane and the door shut. Problem solved.

July 22nd, 2004, 20:29	#35
BoilerPilot2007 Senior Member Join Date: Oct 2003 Location: Chicago Posts: 444	Re: Irate Passenger/Alky Hall. Been said before, I'll say it again.. He's off the flight, and there will be a reassuring PA announcement from the crew (FO or captain) appologizing for the man being allowed to board the flight. Simple as that

July 25th, 2004, 18:22	#36
Bandit_Driver Old Skool Join Date: Oct 2003 Location: DTW Posts: 1,672	Re: Irate Passenger/Alky Hall. Little off topic but my company had an incident with TSA and a FA. The TSA guys were giving her a hard time about something in her luggage. When she objected and asked for a supervisor they immediately accused of being drunk. This led the Supervisor taking her down for testing and delaying the flight 2+ hours and guess what. She blew a 0.0. Of course, to our knowledge, nothing was done to the TSA morons.

July 26th, 2004, 00:39	#37
Lurker Posts: n/a	Re: Irate Passenger/Alky Hall. Who cares? You would fly better drunk then the guy would if he was sober [img]/ubbthreads/images/graemlins/wink.gif[/img]

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