AA Advantage

sigmanu499 · May 7th, 2003, 14:14

In the current economic times and AA is faceing, you would think they would treat their loyal customers well, but they seem to treat their loyal customers worse in poor economic times. I just called to get an award ticket from LAX-MEX. In the past I have been able to call up for an award ticket and tell them what flight I wanted and exactly what seat I wanted and I got it. Now they tell me the only flights that they are giving awards for arrive at midnight. Midnight does me no good, and now they charge you to change you ticket, this is also new for award travel. I guess they want to give the good tickets to paying people. But i figure I flew over 30,000 miles to get that award, I guess my next 30,000 will go to Delta.

I bet doug likes that idea.

Doug Taylor · May 7th, 2003, 14:15

Yeah, but you're going to have to fly LAX-ATL-MEX!

I'd probably rather arrive at midnight!

I_Money · May 7th, 2003, 14:24

What level member are you. I am platinum and they never give me any hassle. Heck I had one FA want to set me up with her daughter, NOW THAT IS SERVICE!!!!

sigmanu499 · May 7th, 2003, 15:23

Well as it is I have to go though DFW, and in July after a full day of midwest summer storms will most likely be delayed. I am just the regular member, maybe I should try for an higher level. Or just go with earning miles on STAR or Skyteam and then fly nonstop on AeroMexico or Mexicana.

sigmanu499 · May 7th, 2003, 15:24

Doug,
when ever I or anyone else posts, you always reply quickly. It makes me wonder if you really work. Or when you have time for your wife.

J/K

Doug Taylor · May 7th, 2003, 15:37

Nah, I'm just studying for recurrent and my laptop is nearby on my desk.

Plus, I've been "monitoring" another forum for updates.

JaceTheAce · May 7th, 2003, 15:41

Yeah, when I go to Mexico with AA I always go through DFW. Whenever I fly United I seem to often go directly from LAX to MEX. Everytime I go to Costa Rica from SMF I cut through DFW. DFW seems to be the main stopover before going to Latin American countries.

av8sean · May 7th, 2003, 16:10

Boo hoo.. can't get the award ticket on the exact day you want? The exact seat?? Welcome to the real world! Compared to other airlines, AA rocks on award availability. Try Delta or especially Continental, and you'll be in for a rude awakening.

bumflip · May 7th, 2003, 16:15

ooooh doug, which forum is that?

I_Money · May 8th, 2003, 14:09

[ QUOTE ]
am just the regular member, maybe I should try for an higher level.

[/ QUOTE ]

Even before I was platinum AA was great to me. I got free upgrades, after missing a flight (by a day no less) the re-routed me no problems, etc. They were just super helpful.

But now it is even better. I put a seat on hold for a trip to Australia in August. I asked if it was possible to have a really long lay over in Sydney on the way back. I was hoping for 6 hours plus, she organized it so I had a day and a night in Sydney so I can really go and see the town!

I just think they are the greatest!!

stultus · May 8th, 2003, 23:15

Wow, you've got some serious expectations. If they don't have seats at the exact time you want to go, they don't have seats. Maybe if you couldn't get something REASONABLE every time you tried to book a ticket, you might have a valid complaint. I'm usually happy when I can get something on the day I want to go on an award ticket--especially on an int'l flight. Try getting an award flight to Europe in the summer--you'll see what I mean. I think I can reasonably assure you that things aren't much better anywhere else, except maybe WN--but WN ain't gonna get you to MEX at all.

I've got a few miles stored away for a rainy day and I've gotta agree that the change fee isn't great, but in the scope of things it's a non issue.

Good luck getting something that works with your schedule to MEX.

I_Money · May 8th, 2003, 23:49

[ QUOTE ]
Try getting an award flight to Europe in the summer--you'll see what I mean.

[/ QUOTE ]

Geez, AA must like me!! I have done that more then once with no problems! I might be lucky as I am quite easy to please, if they get me there I am fine!

May 7th, 2003, 14:14	#1
sigmanu499 Junior Member Join Date: Nov 2002 Location: Phoenix, AZ Posts: 232	AA Advantage In the current economic times and AA is faceing, you would think they would treat their loyal customers well, but they seem to treat their loyal customers worse in poor economic times. I just called to get an award ticket from LAX-MEX. In the past I have been able to call up for an award ticket and tell them what flight I wanted and exactly what seat I wanted and I got it. Now they tell me the only flights that they are giving awards for arrive at midnight. Midnight does me no good, and now they charge you to change you ticket, this is also new for award travel. I guess they want to give the good tickets to paying people. But i figure I flew over 30,000 miles to get that award, I guess my next 30,000 will go to Delta. I bet doug likes that idea.

May 7th, 2003, 14:15	#2
Doug Taylor Agent Smith Join Date: Dec 1969 Location: KSDL Posts: 41,926 Blog Entries: 1	Re: AA Advantage Yeah, but you're going to have to fly LAX-ATL-MEX! I'd probably rather arrive at midnight!

May 7th, 2003, 14:24	#3
I_Money Moderator Join Date: Jul 2000 Location: Socal Posts: 5,691	Re: AA Advantage What level member are you. I am platinum and they never give me any hassle. Heck I had one FA want to set me up with her daughter, NOW THAT IS SERVICE!!!!

May 7th, 2003, 15:23	#4
sigmanu499 Junior Member Join Date: Nov 2002 Location: Phoenix, AZ Posts: 232	Re: AA Advantage Well as it is I have to go though DFW, and in July after a full day of midwest summer storms will most likely be delayed. I am just the regular member, maybe I should try for an higher level. Or just go with earning miles on STAR or Skyteam and then fly nonstop on AeroMexico or Mexicana.

May 7th, 2003, 15:24	#5
sigmanu499 Junior Member Join Date: Nov 2002 Location: Phoenix, AZ Posts: 232	Re: AA Advantage Doug, when ever I or anyone else posts, you always reply quickly. It makes me wonder if you really work. Or when you have time for your wife. J/K

May 7th, 2003, 15:37	#6
Doug Taylor Agent Smith Join Date: Dec 1969 Location: KSDL Posts: 41,926 Blog Entries: 1	Re: AA Advantage Nah, I'm just studying for recurrent and my laptop is nearby on my desk. Plus, I've been "monitoring" another forum for updates.

May 7th, 2003, 15:41	#7
JaceTheAce Old Skool Join Date: Sep 2001 Location: San Diego Posts: 7,544	Re: AA Advantage Yeah, when I go to Mexico with AA I always go through DFW. Whenever I fly United I seem to often go directly from LAX to MEX. Everytime I go to Costa Rica from SMF I cut through DFW. DFW seems to be the main stopover before going to Latin American countries.

May 7th, 2003, 16:10	#8
av8sean Senior Member Join Date: Jan 2001 Location: Toronto/DTW Posts: 487	Re: AA Advantage Boo hoo.. can't get the award ticket on the exact day you want? The exact seat?? Welcome to the real world! Compared to other airlines, AA rocks on award availability. Try Delta or especially Continental, and you'll be in for a rude awakening.

May 7th, 2003, 16:15	#9
bumflip Senior Member Join Date: Oct 2002 Location: Frisco, TX Posts: 314	Re: AA Advantage ooooh doug, which forum is that?

May 8th, 2003, 14:09	#10
I_Money Moderator Join Date: Jul 2000 Location: Socal Posts: 5,691	Re: AA Advantage [ QUOTE ] am just the regular member, maybe I should try for an higher level. [/ QUOTE ] Even before I was platinum AA was great to me. I got free upgrades, after missing a flight (by a day no less) the re-routed me no problems, etc. They were just super helpful. But now it is even better. I put a seat on hold for a trip to Australia in August. I asked if it was possible to have a really long lay over in Sydney on the way back. I was hoping for 6 hours plus, she organized it so I had a day and a night in Sydney so I can really go and see the town! I just think they are the greatest!!

May 8th, 2003, 23:15	#11
stultus Senior Member Join Date: May 2003 Posts: 524	Re: AA Advantage Wow, you've got some serious expectations. If they don't have seats at the exact time you want to go, they don't have seats. Maybe if you couldn't get something REASONABLE every time you tried to book a ticket, you might have a valid complaint. I'm usually happy when I can get something on the day I want to go on an award ticket--especially on an int'l flight. Try getting an award flight to Europe in the summer--you'll see what I mean. I think I can reasonably assure you that things aren't much better anywhere else, except maybe WN--but WN ain't gonna get you to MEX at all. I've got a few miles stored away for a rainy day and I've gotta agree that the change fee isn't great, but in the scope of things it's a non issue. Good luck getting something that works with your schedule to MEX.

May 8th, 2003, 23:49	#12
I_Money Moderator Join Date: Jul 2000 Location: Socal Posts: 5,691	Re: AA Advantage [ QUOTE ] Try getting an award flight to Europe in the summer--you'll see what I mean. [/ QUOTE ] Geez, AA must like me!! I have done that more then once with no problems! I might be lucky as I am quite easy to please, if they get me there I am fine!

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