Customer Service - Rant

[TonyC]

Originally Posted by tonyw

... in many places, you cannot pop the drawer unless you've got a cash transaction for this very reason.

From his description of the event, the gentleman was paying for his purchase with a Five, and asked for change for the Twenty at the same time. Sounds like the drawer would have already been open.




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[TonyC]

Originally Posted by Theotokos

... I order my steak rare--nice n blody--and the waitress makes a disgusted face. I can understand some resuraunts being worried about serving rare meat, but for the waitress to make a face like that just offends me. Also when she teases that I like it rare, thinking it is all fun and games, "Rare! Ewww! That makes me so sick!" I'd like to say, "You're not eating it are you?" But I don't. ...

I prefer steaks medium rare, but only in restaurants where I have a reasonable expectation that the meat is safe to eat medium rare. There is a risk involved with eating meat that is not fully cooked, and not every joint that burns steaks can be trusted to buy and handle their meats to ensure that I won't get sick and die from them.

Wait staff that is worried about serving a rare steak is a HUGE RED FLAG to me to suffer through a medium well. If the waitress can't stomach it, then perhaps you should follow her lead! By contrast, an establishment that knows how to cook a great steak will frown on cooking the steaks beyond medium, and often state so on their menus. That's the kind of place where you can relax with your bloody steak and enjoy yourself.

So, maybe your waitress was just trying to do you a favor!




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[kellwolf]

Unless the waitress likes it well done, and then the face was probably genuine. I've seen the same thing happen in restaurants I've been in (I too like mid-rare, not that it matters).

The point about CFIs working the counter for free is right on. I also agree that if you happen to be the CFI that answers the phone, you are responsible for that call. You either get the information and call them back, or if you're too busy with students make sure that someone gets the info to that person. I've noticed our customer service slipping at our school because our instructors are so busy, which is why I've suggested numerous times we need someone that does nothing but answer the phones and work the desk. It worries me that one of the things that drew me to the school (the friendliness and customer service) is falling off so badly.