Airline - Quality service and ticket prices - Page 4

adreamer · September 1st, 2004, 12:00

I would like to stand on 2nd floor to watch the chaos. I have learned long time ago, pack everything I need in one bag. That is it.

Michelle, guess what I did to my cloth when I could not get my luggage for the flight next day? I went to gas station(not too far away from motel) and bought and spray frebreez, so my cloth did not smell bad on the plane.

adreamer

kellwolf · September 1st, 2004, 13:47

[ QUOTE ]
I was supposed to go from Tampa to Chicago and then to SLC. We boarded the plane over an hour late in Tampa because it was late getting in and then sat on the plane over an hour through a storm. By the time we got to Chicago the last flight to SLC had left. So I had to wait for the first flight to SLC in the morning. They had my luggage but would not let me have access to it unless I had a medical emergency such as needing diabetic supplies etc.

[/ QUOTE ]

Wait, they knew you were overnighting and wouldn't let you have your luggage? Which airline was this? You may have said, and I probably missed it. I know at SWA we would send all the bags to baggage claim if people missed their flight (and hand it to them so they wouldn't have to dig through everyone else's bags). That's what they SHOULD have done. Sounds like they were holding all the bags in the sterile area just so they wouldn't have to be re-screened in the morning.

On the hotel thing, it really depends on the airline. I know SWA has a deal with the Hilton (Hyatt?) in the airport at MCO, so they normally will spring for a hotel room if it's something that went wrong operationally (cancelled/late flight, etc). If it's a weather delay, as long as you don't yell, scream, or curse out the CSA, you'll probably get a room. Since the flight getting into TPA was late, I would hope that the airline you flew on would at least give you SOMETHING (a travel voucher, meal voucher, anything) since that was a factor. If the plane hadn't been late, you probably would've gotten out before the storm. If this WAS SWA, I'll go ahead and apologize for the morons that screwed up your vacation..... Not that it does a lot of good at this point.

TheWife · September 1st, 2004, 14:37

[ QUOTE ]
Wait, they knew you were overnighting and wouldn't let you have your luggage?

[/ QUOTE ] Yes, they are the ones that told me I'd be staying over night. It was United/Ted. Well I am over it now, as I said, if I had just known that it was the airline's policy to not give bags, I would have packed overnight items onboard just incase. I just ask that they tell people to be prepared! When I asked them what a person was supposed to do if they didn't have their money with them, or didn't have any extra for the hotel and meals, they said "Well you are welcome to spend the night at the terminal" What?? Like you can just get a toddler to go to sleep any where huh? I can see that now--"hey Caleb, let's just lay on the floor of this dark empty airport and sleep, and pray that no janitors have a thing for stranded women and children. And should we have the good fortune to wake in the morning, we can wait for people to throw away a half eaten bagel so we may have some food" Thank goodness for credit cards I didn't have to go that route!

Indigo · September 2nd, 2004, 11:55

[ QUOTE ]
if I had just known that it was the airline's policy to not give bags, I would have packed overnight items onboard just incase.

[/ QUOTE ]
But if you try to bring too much stuff as carry-on they'll make you check it anyway... a catch 22.

[ QUOTE ]
they said "Well you are welcome to spend the night at the terminal"

[/ QUOTE ]
Wow, they actually said this to you?

I agree with flyover that customer service is generally lacking in airlines. I work for a charter company and customer service is stressed over and over to us. I've also been told many times by customers how much more they enjoy charter than flying on the airlines. Of course they pay substantially more for the flight too.

We have delays and screw-ups like anyone else, but the huge majority of people are fine as long as you are up-front and apologetic about what is happening and you make every effort to give them options.

Still can't believe they wouldn't give you access to your luggage on an overnight!

Kristie · September 2nd, 2004, 12:05

that actually happens quite a bit though (not getting luggage like that).. my dad had that happen on a USair flight a few years ago... he said "I had to go buy a toothbrush and no idea why they woudln't let me have my luggage, i'd just recheck it again"

TheWife · September 2nd, 2004, 12:54

[ QUOTE ]
But if you try to bring too much stuff as carry-on they'll make you check it anyway... a catch 22.

[/ QUOTE ] Well a toothbrush and some change of undies wouldn't have put us over our limit but you do have a good point.

[ QUOTE ]
Wow, they actually said this to you?

[/ QUOTE ] Yes they did, I was pretty shocked, how creepy would it be to spend the night in an empty airport?

mtsu_av8er · September 2nd, 2004, 13:29

[ QUOTE ]
Yes they did, I was pretty shocked, how creepy would it be to spend the night in an empty airport?

[/ QUOTE ]

Man, if I could count the number of times I've slept in empty and near empty airports!!! [img]/ubbthreads/images/graemlins/grin.gif[/img]

The PAX terminal at PSP sucks to sleep in. As much as I love The Beach Boys, The Sloop John B sucks every 18 minutes for 10 hours..... [img]/ubbthreads/images/graemlins/grin.gif[/img]

MQAAord · September 2nd, 2004, 21:00

[ QUOTE ]
how creepy would it be to spend the night in an empty airport?

[/ QUOTE ]

It's actually not that bad, all things considered. However, I would NOT want to, nor would I (if there was any alternative) spend the night in the terminal with a baby/toddler.

tonyw · September 2nd, 2004, 22:50

[ QUOTE ]
how creepy would it be to spend the night in an empty airport?

[/ QUOTE ]

I did it, when I was in fourth grade. We flew in from Taipei to SFO and our flight home wasn't leaving until 8:00 AM the next morning. So I spent the night in SFO's terminal with my parents, my six year old sister, and my three year old brother.

TheShortOne · September 3rd, 2004, 09:54

do they play that recording about not leaving your carry on items unattended all through the night? I don't think i could handle trying to sleep if every five mins that was going on...

tonyw · September 3rd, 2004, 10:00

That's a good question. I don't remember! Plus, this was way back in the 1970s so, who knows?

Were half the people on this site even a gleam in their daddy's eye back then?

kellwolf · September 3rd, 2004, 14:13

[ QUOTE ]
do they play that recording about not leaving your carry on items unattended all through the night? I don't think i could handle trying to sleep if every five mins that was going on...

[/ QUOTE ]

They do at MCO......

eeg · September 3rd, 2004, 14:48

[ QUOTE ]
[ QUOTE ]
Only one thing I wanna say here;

jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue

Well, maybe more than ene thing [img]/ubbthreads/images/graemlins/grin.gif[/img]

[/ QUOTE ]

Hmmm, I don't think JetBlue flies to AZO.

[/ QUOTE ]

I know that jetBlue doesn't go the to AZO. I was just being a smart arse. I've flown on variouse airlines and yes they all have problems but jetBlue in MY opinion is the best for me. I haven't had a problem with them ever and their prices are cheaper than AA, Delta, Song, and Southwest on the city pairs that I need to fly on. Their service is great, Their planes are new and the DTV on every seatback is pretty cool.

Ok have fun guy's I have to put on more shutters and wait for Frances.

[img]/ubbthreads/images/graemlins/spin2.gif[/img]

Kingairer · September 3rd, 2004, 15:17

Just give it time...

eeg · September 3rd, 2004, 15:26

Yeah [img]/ubbthreads/images/graemlins/frown.gif[/img]

September 1st, 2004, 12:00	#76
adreamer Senior Member Join Date: Jul 2003 Location: AZO Posts: 1,297	Re: Airline - Quality service and ticket prices I would like to stand on 2nd floor to watch the chaos. I have learned long time ago, pack everything I need in one bag. That is it. Michelle, guess what I did to my cloth when I could not get my luggage for the flight next day? I went to gas station(not too far away from motel) and bought and spray frebreez, so my cloth did not smell bad on the plane. adreamer

September 1st, 2004, 13:47	#77
kellwolf Old Skool Join Date: Jun 2003 Location: Memphis, TN Posts: 13,208	Re: Airline - Quality service and ticket prices [ QUOTE ] I was supposed to go from Tampa to Chicago and then to SLC. We boarded the plane over an hour late in Tampa because it was late getting in and then sat on the plane over an hour through a storm. By the time we got to Chicago the last flight to SLC had left. So I had to wait for the first flight to SLC in the morning. They had my luggage but would not let me have access to it unless I had a medical emergency such as needing diabetic supplies etc. [/ QUOTE ] Wait, they knew you were overnighting and wouldn't let you have your luggage? Which airline was this? You may have said, and I probably missed it. I know at SWA we would send all the bags to baggage claim if people missed their flight (and hand it to them so they wouldn't have to dig through everyone else's bags). That's what they SHOULD have done. Sounds like they were holding all the bags in the sterile area just so they wouldn't have to be re-screened in the morning. On the hotel thing, it really depends on the airline. I know SWA has a deal with the Hilton (Hyatt?) in the airport at MCO, so they normally will spring for a hotel room if it's something that went wrong operationally (cancelled/late flight, etc). If it's a weather delay, as long as you don't yell, scream, or curse out the CSA, you'll probably get a room. Since the flight getting into TPA was late, I would hope that the airline you flew on would at least give you SOMETHING (a travel voucher, meal voucher, anything) since that was a factor. If the plane hadn't been late, you probably would've gotten out before the storm. If this WAS SWA, I'll go ahead and apologize for the morons that screwed up your vacation..... Not that it does a lot of good at this point.

September 1st, 2004, 14:37	#78
TheWife Old Skool Join Date: Aug 2003 Location: Utah Posts: 4,161	Re: Airline - Quality service and ticket prices [ QUOTE ] Wait, they knew you were overnighting and wouldn't let you have your luggage? [/ QUOTE ] Yes, they are the ones that told me I'd be staying over night. It was United/Ted. Well I am over it now, as I said, if I had just known that it was the airline's policy to not give bags, I would have packed overnight items onboard just incase. I just ask that they tell people to be prepared! When I asked them what a person was supposed to do if they didn't have their money with them, or didn't have any extra for the hotel and meals, they said "Well you are welcome to spend the night at the terminal" What?? Like you can just get a toddler to go to sleep any where huh? I can see that now--"hey Caleb, let's just lay on the floor of this dark empty airport and sleep, and pray that no janitors have a thing for stranded women and children. And should we have the good fortune to wake in the morning, we can wait for people to throw away a half eaten bagel so we may have some food" Thank goodness for credit cards I didn't have to go that route!

September 2nd, 2004, 11:55	#79
Indigo Newbie Join Date: Apr 2003 Posts: 28	Re: Airline - Quality service and ticket prices [ QUOTE ] if I had just known that it was the airline's policy to not give bags, I would have packed overnight items onboard just incase. [/ QUOTE ] But if you try to bring too much stuff as carry-on they'll make you check it anyway... a catch 22. [ QUOTE ] they said "Well you are welcome to spend the night at the terminal" [/ QUOTE ] Wow, they actually said this to you? I agree with flyover that customer service is generally lacking in airlines. I work for a charter company and customer service is stressed over and over to us. I've also been told many times by customers how much more they enjoy charter than flying on the airlines. Of course they pay substantially more for the flight too. We have delays and screw-ups like anyone else, but the huge majority of people are fine as long as you are up-front and apologetic about what is happening and you make every effort to give them options. Still can't believe they wouldn't give you access to your luggage on an overnight!

September 2nd, 2004, 12:05	#80
Kristie Big Chief's Woman Join Date: Feb 2001 Location: Scottsdale, Arizona Posts: 17,682 Blog Entries: 3	Re: Airline - Quality service and ticket prices that actually happens quite a bit though (not getting luggage like that).. my dad had that happen on a USair flight a few years ago... he said "I had to go buy a toothbrush and no idea why they woudln't let me have my luggage, i'd just recheck it again"

September 2nd, 2004, 12:54	#81
TheWife Old Skool Join Date: Aug 2003 Location: Utah Posts: 4,161	Re: Airline - Quality service and ticket prices [ QUOTE ] But if you try to bring too much stuff as carry-on they'll make you check it anyway... a catch 22. [/ QUOTE ] Well a toothbrush and some change of undies wouldn't have put us over our limit but you do have a good point. [ QUOTE ] Wow, they actually said this to you? [/ QUOTE ] Yes they did, I was pretty shocked, how creepy would it be to spend the night in an empty airport?

September 2nd, 2004, 13:29	#82
mtsu_av8er Old Skool Join Date: Dec 2002 Location: Utopia Posts: 12,403	Re: Airline - Quality service and ticket prices [ QUOTE ] Yes they did, I was pretty shocked, how creepy would it be to spend the night in an empty airport? [/ QUOTE ] Man, if I could count the number of times I've slept in empty and near empty airports!!! [img]/ubbthreads/images/graemlins/grin.gif[/img] The PAX terminal at PSP sucks to sleep in. As much as I love The Beach Boys, The Sloop John B sucks every 18 minutes for 10 hours..... [img]/ubbthreads/images/graemlins/grin.gif[/img]

September 2nd, 2004, 21:00	#83
MQAAord Moderator Join Date: Jun 2003 Location: The Looney Bin Posts: 8,791	Re: Airline - Quality service and ticket prices [ QUOTE ] how creepy would it be to spend the night in an empty airport? [/ QUOTE ] It's actually not that bad, all things considered. However, I would NOT want to, nor would I (if there was any alternative) spend the night in the terminal with a baby/toddler.

September 2nd, 2004, 22:50	#84
tonyw Old Skool Join Date: May 2002 Location: Maryland Posts: 15,124	Re: Airline - Quality service and ticket prices [ QUOTE ] how creepy would it be to spend the night in an empty airport? [/ QUOTE ] I did it, when I was in fourth grade. We flew in from Taipei to SFO and our flight home wasn't leaving until 8:00 AM the next morning. So I spent the night in SFO's terminal with my parents, my six year old sister, and my three year old brother.

September 3rd, 2004, 09:54	#85
TheShortOne Old Skool Join Date: Jun 2003 Location: Park City, UT Posts: 3,293	Re: Airline - Quality service and ticket prices do they play that recording about not leaving your carry on items unattended all through the night? I don't think i could handle trying to sleep if every five mins that was going on...

September 3rd, 2004, 10:00	#86
tonyw Old Skool Join Date: May 2002 Location: Maryland Posts: 15,124	Re: Airline - Quality service and ticket prices That's a good question. I don't remember! Plus, this was way back in the 1970s so, who knows? Were half the people on this site even a gleam in their daddy's eye back then?

September 3rd, 2004, 14:13	#87
kellwolf Old Skool Join Date: Jun 2003 Location: Memphis, TN Posts: 13,208	Re: Airline - Quality service and ticket prices [ QUOTE ] do they play that recording about not leaving your carry on items unattended all through the night? I don't think i could handle trying to sleep if every five mins that was going on... [/ QUOTE ] They do at MCO......

September 3rd, 2004, 14:48	#88
eeg Junior Member Join Date: Jun 2001 Location: Fo\' Laudydaudy, FL. Posts: 235	Re: Airline - Quality service and ticket prices [ QUOTE ] [ QUOTE ] Only one thing I wanna say here; jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img]jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue [img]/ubbthreads/images/graemlins/insane.gif[/img] jetBlue Well, maybe more than ene thing [img]/ubbthreads/images/graemlins/grin.gif[/img] [/ QUOTE ] Hmmm, I don't think JetBlue flies to AZO. [/ QUOTE ] I know that jetBlue doesn't go the to AZO. I was just being a smart arse. I've flown on variouse airlines and yes they all have problems but jetBlue in MY opinion is the best for me. I haven't had a problem with them ever and their prices are cheaper than AA, Delta, Song, and Southwest on the city pairs that I need to fly on. Their service is great, Their planes are new and the DTV on every seatback is pretty cool. Ok have fun guy's I have to put on more shutters and wait for Frances. [img]/ubbthreads/images/graemlins/spin2.gif[/img]

September 3rd, 2004, 15:17	#89
Kingairer Old Skool Join Date: Apr 2002 Location: Nomadic...World Wide Boobie Bungalow Bouncer Posts: 3,166	Re: Airline - Quality service and ticket prices Just give it time...

September 3rd, 2004, 15:26	#90
eeg Junior Member Join Date: Jun 2001 Location: Fo\' Laudydaudy, FL. Posts: 235	Re: Airline - Quality service and ticket prices Yeah [img]/ubbthreads/images/graemlins/frown.gif[/img]

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