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| | #26 |
| Junior Member Join Date: Sep 2003 Location: CO
Posts: 260
| [ QUOTE ] Problem is, most of the complainers come up there with an attitude -- your airline screwed me and I'm going to rant at you so fix things for me. Go up to ANYONE like that and you will get the absolute minimum that they can give you without getting in trouble. Want someone to hook you up? Treat them politely, don't scream and shout at them, and see what happens. [/ QUOTE ] NOW you're talking... |
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| | #27 |
| Agent Smith | Mad props to you, PhilosopherPilot! This is a little off-topic, but hey, it's my website. I went to this pizza joint in PHX with Kristie once and she and I ordered two sandwiches. Over by the soda machine, there were a stack of magazines to thumb thru as you're waiting for your order to be completed. So one of the business magazines had a feature where the magazine sends consultants over to a small business to find ways to maximize profit and increase profits. The case study was a small wine/bread/cheese shop. The owner had a zeal for wine, loved making artisan-type breads and had all of his cheese purchased locally from small organic farms in the area he was familiar with. Definitely a 'labour of love' business where he got to purvey three items which the article stated he had a passionate zeal for. What was the result of the case study? Outsource the bread-making to a commercial producer, order cheese in bulk from a supplier a few hundred miles away to save on cost-of-goods sold, and veer away from some of the exotic wine selections and focus on the white zin/merlot/chardonnay varietals because he'll have a faster turn over. The consultants, in the article, were falling over themselves in self-praise for helping 'right' a small business. I don't know, and seriously doubt, the owner took the suggestions. |
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| | #28 |
| Junior Member Join Date: Aug 2004 Location: Colorado
Posts: 40
| I completely agree. It's gotten more more than a few first class upgrades that way. Ususally the jack@ss with the attitude leaves even more pissed than he started becase he soon realizes that he really has no control over the situation all while not realizing that he's now given the rep a reason to do just the minimum. |
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| | #29 |
| Old Skool Join Date: Mar 2004 Location: Georgia
Posts: 3,389
| [ QUOTE ] I completely agree. It's gotten more more than a few first class upgrades that way. Ususally the jack@ss with the attitude leaves even more pissed than he started becase he soon realizes that he really has no control over the situation all while not realizing that he's now given the rep a reason to do just the minimum. [/ QUOTE ] Reps who do just the minimum never need a reason. It comes naturally. |
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| | #30 |
| Old Skool | Put yourself in their shoes for a second. Who are you going to hook up? A guy who treats you nicely, doesn't blame you for something that's not your fault? Or a guy who's screaming at you, saying, how could you screw me like this, I'm important, do you know who I am? Human nature being what it is, who is going to get the "all the rest of our flights are full, sorry, sir?" And who is going to get the CSR checking the other airlines flights to see what he can do for you? |
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| | #31 |
| Junior Member Join Date: Aug 2004 Location: Colorado
Posts: 40
| Sure they exist, but I wouldn't even attempt to categorize all of them as the "do as little as possible ones". If you are of the opinon that all of them are going to act like that, you demeanor changes and they pick up on it even before you've completed your first sentance. I've seen a gate agent go from extremely pleasant to bastard in one customer, and unfortunately I was the next one in line. I empathized with her and she/he went back to being extremely helpful. If the next guy had assumed that they were all "minimalists" they would have never reverted but stayed in that crappy mood. Whenever there's an issue while I'm traveling I just keep the golden rule in the back of my mind. And no, I'm no boyscout... [img]/ubbthreads/images/graemlins/smile.gif[/img] |
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| | #32 |
| Senior Member Join Date: Jul 2001 Location: Portland, OR
Posts: 316
| I don't know this guy but the Motley Fool is a great website and has excellent financial forums. People who have borrowed 50K to make 19k annually should definitely stroll over there and learn their definition of "Foolish" behaviors. The consultant had other things to say that people don't seem to want to hear. The message reminds me of a quote from somewhere.... "The definition of insanity is repeating the same behavior over and over expecting different results". The airlines do need to make some changes otherwise we all lose, pax and crews. |
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| | #33 |
| Agent Smith | Well, if we're really going to throw stones, lets throw some stones! Motley Fool is an 'ok' website and probably lost me more money for following their financial advice than anything else. Additionally, where was the solid, factual information during dot.com mania, I-P-O'licious fiesta and later during the Enron debacle? They're just another CNBC. Dig thru some gussied up financial reports, put a little spin on it and sell it like they've done massive research. Granted, the airlines have problems, and historically ALWAYS HAVE. But for some yahoo, I mean, "Motely Fool" to throw stones at an industry when he represents one that is certainly not unsullied, the author can kiss my ass. I'm certainly not going to write about the horrible lines I endured at Taco Bell when in my industry, long lines and mercurial progress are sadly SOP. Got a problem with USAir? Write USAir a letter, work it out. But to use the media as your personal bully pulpit because he had a rotten day is counterproductive. Now if he did some deeper investigation to determine why things happened the way they did and elucidated operational problems that would be journalism. But the article comes off as a very elitist, smug article written by a person who watched the situation crumble around him as he scribbled away on a steno pad without taking any initiative to better his personal situation. |
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| | #34 |
| Old Skool Join Date: Mar 2004 Location: the Twin Cities of Minneapolis and St. Paul
Posts: 1,895
| [ QUOTE ] Motley Fool is an 'ok' website and probably lost me more money for following their financial advice than anything else. [/ QUOTE ] Big ol' ditto on that. Foolish my a$$. MF |
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| | #35 |
| Junior Member Join Date: Aug 2004 Location: Colorado
Posts: 40
| Anybody remeber the superbowl commerical -- "lets go out and put some lipstick on this pig"? |
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| | #36 |
| Junior Member Join Date: Jul 2003
Posts: 58
| [ QUOTE ] People who have borrowed 50K to make 19k annually should definitely stroll over there and learn their definition of "Foolish" behaviors. The consultant had other things to say that people don't seem to want to hear. The message reminds me of a quote from somewhere.... "The definition of insanity is repeating the same behavior over and over expecting different results". The airlines do need to make some changes otherwise we all lose, pax and crews. [/ QUOTE ] Amen to that! By the way, the general public does not give a crap about what we say in here, about how stupid or idotic their articles are. The general public is what is going to keep the airlines in business, not airline pilots, so no matter how stupid those people may be, we better do more to make them happy and CHANGE THEIR PERCEPTION than tell them that they are just idiotic. No one's view matters except the public. One day an airline will come along and learn that, and they will be making all the money then. |
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| | #37 |
| Old Skool Join Date: Dec 2002 Location: Utopia
Posts: 12,403
| [ QUOTE ] No one's view matters except the public. One day an airline will come along and learn that, and they will be making all the money then. [/ QUOTE ] Oh, Southwest came along thirty years ago.... [img]/ubbthreads/images/graemlins/grin.gif[/img] |
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| | #38 |
| Agent Smith | Nonetheless, we're a bunch of pilots so we're going to look at the situation from our perspective. If I ventured over to FlyerTalk, if one of us had the cajones to say, "Hey guys, look at this from the flight attendants perspective", they'd have a field day with that one. Or telling a bunch of Brand Davidians to 'look at it from Janet Reno's perspective!" [img]/ubbthreads/images/graemlins/smile.gif[/img] Not that there are any... err, MANY wackoes around here, but I'd love for the author to drop by and give us the unedited version -- albeit after he contacts USair and Mesa about the situation. |
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| | #39 |
| Junior Member Join Date: Jul 2003
Posts: 58
| I understand what you are saying Doug, but when it comes to saving airline jobs, the really important thing is the public's perspective. What else is there to it? |
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| | #40 |
| Old Skool Join Date: Apr 2002 Location: Nomadic...World Wide Boobie Bungalow Bouncer
Posts: 3,166
| Im In the process of writing an article to the DOT. I was doing my normal drive to cities 3 hours apart on Interstates. To my shock! there was interstate closures in both directions of travel! No one told me! I had to take an alternate means to get there and added 2 hours to my trip. How horrible! I think ill write the governor or ban interstate travel all together. [img]/ubbthreads/images/graemlins/banghead.gif[/img] [img]/ubbthreads/images/graemlins/bandit.gif[/img] |
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| | #41 |
| Agent Smith | [ QUOTE ] I understand what you are saying Doug, but when it comes to saving airline jobs, the really important thing is the public's perspective. What else is there to it? [/ QUOTE ] Public perspective has never been any airline's strongpoint. Just like last night, I went to bed at a weird time, got up fresh, flew over a thousand miles and didn't nod off once. But we had a passenger get pissed AT ME, standing in the doorway, because she used frequent flier miles and got booked the red eye. I think the hardest pill to swallow as a pilot is that the general public has the perception that you simply 'mash' the ATL button, drink coffee and get paid $1 million/year while working 2 days a month. The general public wants a factory fresh 777, all first class service, 'friends fly free' for $39 round trip between Baton Rouge and Paris. |
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| | #42 |
| Junior Member Join Date: Jul 2003
Posts: 58
| [ QUOTE ] Public perspective has never been any airline's strongpoint. Just like last night, I went to bed at a weird time, got up fresh, flew over a thousand miles and didn't nod off once. But we had a passenger get pissed AT ME, standing in the doorway, because she used frequent flier miles and got booked the red eye. I think the hardest pill to swallow as a pilot is that the general public has the perception that you simply 'mash' the ATL button, drink coffee and get paid $1 million/year while working 2 days a month. The general public wants a factory fresh 777, all first class service, 'friends fly free' for $39 round trip between Baton Rouge and Paris. [/ QUOTE ] I understand what you mean. I wish I could be a PR guy for the airlines. We could take care of that problem. [img]/ubbthreads/images/graemlins/smile.gif[/img] |
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| | #43 |
| Big Chief's Woman | you mean you didn't check with your local AAA triptik?! [img]/ubbthreads/images/graemlins/shocked.gif[/img] - that's probably what the gov will tell you.. hahahaha [img]/ubbthreads/images/graemlins/grin.gif[/img] |
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| | #44 |
| Agent Smith | [ QUOTE ] Im In the process of writing an article to the DOT. I was doing my normal drive to cities 3 hours apart on Interstates. To my shock! there was interstate closures in both directions of travel! No one told me! I had to take an alternate means to get there and added 2 hours to my trip. How horrible! I think ill write the governor or ban interstate travel all together. [img]/ubbthreads/images/graemlins/banghead.gif[/img] [img]/ubbthreads/images/graemlins/bandit.gif[/img] [/ QUOTE ] Nooo, just hop on the PA during your next flight and complain to them about the interstate freeway system! |
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| | #45 |
| Old Skool Join Date: Mar 2004 Location: Georgia
Posts: 3,389
| [ QUOTE ] Public perspective has never been any airline's strongpoint.[/quote I''d go further. The major airlines have been sending mixed messages about what their product is since deregulation. During that time one airline has consistently marketed the same product and consistently made money with high customer satisfaction.. That's SWA of course. One thing the airlines will have to do going forward is re-brand (DAL, UAL, etc will be no more) and decide what their product is and stick with it. [ QUOTE ] The general public wants a factory fresh 777, all first class service, 'friends fly free' for $39 round trip between Baton Rouge and Paris. [/ QUOTE ] Not quite, but to the extent that they get ideas like that it's because the airlines put them there. I contend the majority of customers just expect a reasonable product for a reasonable price. Granted they decide what reasonable is, but that's true of any industry, any business. And lots of businesses and industries are doing just fine serving these same people. |
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| | #46 |
| Old Skool Join Date: Dec 2002 Location: Utopia
Posts: 12,403
| [ QUOTE ] I contend the majority of customers just expect a reasonable product for a reasonable price. Granted they decide what reasonable is, but that's true of any industry, any business. And lots of businesses and industries are doing just fine serving these same people. [/ QUOTE ] No, No, No!! You're missing the point!! Those businesses and industries are bad guys, bringing down the industry! No matter how badly the public wants good, cheap service, we'd better not give it to them!! That's against the rule of the profession! |
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| | #48 |
| Old Skool Join Date: Dec 2002 Location: Utopia
Posts: 12,403
| What the world are they looking for? |
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| | #50 |
| Old Skool Join Date: Dec 2002 Location: Utopia
Posts: 12,403
| Would the problem correct itself if the server went "down" for a few moments? [img]/ubbthreads/images/graemlins/smirk.gif[/img] |
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