Forum down...?!

[SBI]

Is there a reason why this forum is down at least once a week....usually on weekends?

[moxiepilot]

On the weekends you need to use the special password to access the forums.

[mojo6911]

I never see it down. Maybe your internet is on the fritz?

[averyrm]

An incentive to go outside?

[Murdoughnut]

Because you touch yourself

[SBI]

Originally Posted by mojo6911

I never see it down. Maybe your internet is on the fritz?

Definitely not my internet, everything else is working perfectly fine.

[Boris Badenov]

Yes it is! I mean wait no it isn't! I'm confused.

[JEP]

Originally Posted by SBI

Is there a reason why this forum is down at least once a week....usually on weekends?

Do you have a time/date other than 'at least once a week'? I have had 0 problems in the last few weeks and I am on here far more than I should be.

It's next to impossible to troubleshoot a problem without any specifics...

Don't know your background, but in the lovely world of IT there are lovely things called, 'maintenance windows'.

[SBI]

Originally Posted by JEP

Do you have a time/date other than 'at least once a week'? I have had 0 problems in the last few weeks and I am on here far more than I should be.

It's next to impossible to troubleshoot a problem without any specifics...

Don't know your background, but in the lovely world of IT there are lovely things called, 'maintenance windows'.

I can make a log

but for example - around 10:40 pm EDT last night.

[JEP]

Originally Posted by SBI

I can make a log

but for example - around 10:40 pm EDT last night.

Hmmm, I just looked in one thread and found these:

Originally Posted by kiloalpha

Originally Posted by Roger, Roger

Dear Dough:

Plz prserve theez psots 4 JC posterity. kthxbai.

Originally Posted by moxiepilot

My night is complete. Seriously Qgar, this might be a wild one...

Originally Posted by Qgar

Shhh, don't anyone tell poor b. that I'm NOT a pilot, but a former (and hopefully) future FA!!!!!

all posts were a minute or two before and a minute or two after 2240 EDT....

[SBI]

Originally Posted by JEP

Hmmm, I just looked in one thread and found these:


all posts were a minute or two before and a minute or two after 2240 EDT....

Well, I'll make sure I write down exact times in the future.

[pedro]

It might be a good idea to do a traceroute and ping on the server to in order to help troubleshoot if its not coming up for you.

to run a traceroute:
Click Start
Click Run
type cmd
type:
tracert forums.jetcareers.com

look for any stars (timeouts).

to ping, get in the command prompt again but instead type:

ping forums.jetcareers.com

[SteveC]

< moved to Forum Tech Support >

[Kristie]

yea, we definitely need more info to try and troubleshoot. Nobody else has reported the forum going down for months now.

I highly doubt it'd go down so early in the evening...the backups are typically done between 1-5AM EST so that would probably be the only likely time that the forum would have a hiccup.

make sure you clear your cookies, delete temp files etc...and if it keeps happening, do a traceroute/ping and get us the results.

[Doug Taylor]

Is there a reason why this forum is down at least once a week....usually on weekends?

Way more specifics please.

[SBI]

OK, here goes:

Trying to access the forum at 11:20 EDT Sunday 9/6:



Unable to ping the forum



...or tracert the forum:



So I used the site's IP address



and access the forum from there -



but still no go.



And this is the tracert for the IP address:


Looks to me like a DNS issue in the site's end. I was able to access any site but the forum.

[darrenf]

Originally Posted by SBI

OK, here goes:
Looks to me like a DNS issue in the site's end. I was able to access any site but the forum.

What if you try using a different DNS? Try 208.67.222.222 and 208.67.220.220

[JEP]

Originally Posted by SBI

OK, here goes:

Trying to access the forum at 11:20 EDT Sunday 9/6:



Unable to ping the forum



...or tracert the forum:



So I used the site's IP address



and access the forum from there -



but still no go.



And this is the tracert for the IP address:


Looks to me like a DNS issue in the site's end. I was able to access any site but the forum.

hmmm....I found several posts to the forums around that time with in a minute or two either way.

Maybe the info will help Doug troubleshoot but it looks like plenty of others were accessing the site at that time....

[SBI]

Originally Posted by darrenf

What if you try using a different DNS? Try 208.67.222.222 and 208.67.220.220

Which DNSs are these? and why would I change it to something different than what my ISP sets? I am able to access any other site at the same time...

[Doug Taylor]

I'll take a peek at what you posted and I'll find some solutions for ya! Gimme a couple moments though.

[SBI]

Originally Posted by Doug Taylor

I'll take a peek at what you posted and I'll find some solutions for ya! Gimme a couple moments though.

Take your time. If I get the same problem tonight - I'll come back tomorrow morning

[MikeD]

It's because you're on "the list."

[darrenf]

Originally Posted by SBI

Which DNSs are these? and why would I change it to something different than what my ISP sets? I am able to access any other site at the same time...

That is OPEN DNS's servers, and you would change it because they are likely to be quicker and more reliable then your ISP's, and it would help troubleshoot this problem.

[SBI]

Originally Posted by darrenf

That is OPEN DNS's servers, and you would change it because they are likely to be quicker and more reliable then your ISP's, and it would help troubleshoot this problem.

OK, first time I hear about OPEN DNS, I'll give it a try.

[Maurus]

I had to use Open DNS because only about 50% of websites would work with time warmer. They claimed their DNS servers were fine, but obviously they weren't.