Pax Request [rant]

minitour · September 14th, 2009, 19:50

When the pax requests something, you do it. Period. Unless it's illegal or unsafe. I'm talking about when the pax requests something like.........beer.

Yes. They want cold beer. Yes, that means we need to go buy beer. Yes, that means we just need to do it. They're spending $xx,xxx on this trip and if they want a few bottles of Bud (or whatever beer drinkers prefer now), for the love of Christ why can't we just do that? Why do we have to insist that we do everything the hard way? It's $15 worth of beer (at the most). Is $15 worth pissing off a $10k+ customer and never seeing them again?

I'm sure the company would have zero problem with approving the expense for us to go buy it, but for some reason the boss-man wants to play hardball...as usual.

[/rant]

-mini

400A · September 14th, 2009, 19:56

Say it with me now

Step over a dollar to save a penny, it's the aviation way....

BajtheJino · September 14th, 2009, 19:57

So I'm guessing your boss said NO to the beer?

ppragman · September 14th, 2009, 20:05

Quote:

Originally Posted by minitour

When the pax requests something, you do it. Period. Unless it's illegal or unsafe. I'm talking about when the pax requests something like.........beer.

Yes. They want cold beer. Yes, that means we need to go buy beer. Yes, that means we just need to do it. They're spending $xx,xxx on this trip and if they want a few bottles of Bud (or whatever beer drinkers prefer now), for the love of Christ why can't we just do that? Why do we have to insist that we do everything the hard way? It's $15 worth of beer (at the most). Is $15 worth pissing off a $10k+ customer and never seeing them again?

I'm sure the company would have zero problem with approving the expense for us to go buy it, but for some reason the boss-man wants to play hardball...as usual.

[/rant]

-mini

Is it a 135 leg? Because if so, since you might be selling it, there could be legal ramifications for "selling" alcohol on a flight, like the requirement for a liquor license, etc. Might also be a bad idea to have a plane full of inebriates depending on the people involved. I dunno. Under 135 you can supply booze, and sell it as long as you serve it, that being said, I'm not entirely sure as to whether or not its legit under local laws.

You could just go and buy the guys some beer and dispense it to them.

minitour · September 14th, 2009, 20:08

Quote:

Originally Posted by 400A

Say it with me now

Step over a dollar to save a penny, it's the aviation way....

*sigh*
It's frustrating as the front-line guy that's going to take the shizzle from the pax when there's no beer.

Quote:

Originally Posted by BajtheJino

So I'm guessing your boss said NO to the beer?

He wants the broker to take care of it, which would be nice, but wouldn't it just be easier to go pick it up and be done with it since we can't seem to reach the broker? Why do it the hard way?

Quote:

Originally Posted by ppragman

Is it a 135 leg? Because if so, since you might be selling it, there could be legal ramifications for "selling" alcohol on a flight, like the requirement for a liquor license, etc.

What are you talking about? Who said anything about selling beer?

Reading Comprehension fail.

As for a plane full of drunken folks, it's two people...and they aren't exactly the kind of people that are 1) going to get hammered on a 40 minute flight and 2) cause a problem.

-mini

ppragman · September 14th, 2009, 20:12

Quote:

Originally Posted by minitour

*sigh*
It's frustrating as the front-line guy that's going to take the shizzle from the pax when there's no beer.

He wants the broker to take care of it, which would be nice, but wouldn't it just be easier to go pick it up and be done with it since we can't seem to reach the broker? Why do it the hard way?

What are you talking about? Who said anything about selling beer?

Reading Comprehension fail.

As for a plane full of drunken folks, it's two people...and they aren't exactly the kind of people that are 1) going to get hammered on a 40 minute flight and 2) cause a problem.

-mini

Nobody did, but you could be considered to be selling it as such by the controlling authority in the region. Just something to think about.

Two people that aren't going to get hammered sounds kind of like a dumb thing to restrict them on then. Silly silly silly silly management.

minitour · September 14th, 2009, 20:14

Quote:

Originally Posted by ppragman

Nobody did, but you could be considered to be selling it as such by the controlling authority in the region. Just something to think about.

I guess we need to take all of the minis off of the plane too. Wouldn't want anyone to "purchase" some vodka from me for a bloody Mary.

-mini

ppragman · September 14th, 2009, 20:16

Quote:

Originally Posted by minitour

I guess we need to take all of the minis off of the plane too. Wouldn't want anyone to "purchase" some vodka from me for a bloody Mary.

-mini

You have a minibar on the plane, and he won't let you order beer for the customer, let me just get this straight. If I understand this correctly, I may have a stroke. Seriously?

minitour · September 14th, 2009, 20:19

Quote:

Originally Posted by ppragman

You have a minibar on the plane, and he won't let you order beer for the customer, let me just get this straight. If I understand this correctly, I may have a stroke. Seriously?

Yes. On our plane 1+1=97.

Perfect sense, no?

-mini

ppragman · September 14th, 2009, 20:22

Quote:

Originally Posted by minitour

Yes. On our plane 1+1=97.

Perfect sense, no?

-mini

Ok, I've got no defense for the man then. Ehhdahsydsyig. Ehshdfhai. ahhhhhhhhhhhhhhhhh

TFaudree_ERAU · September 14th, 2009, 20:39

Can I play?

We depart ORF on Friday night at 2320. Originally scheduled for 2100, then pushed to 2200, pax don't show up til 2300. Land at MYAT, drop off, pay $440 bucks customs "overtime" fees...cash only. Depart for PBI, land at 0130, clear customs, taxi over to the FBO, post flight and head to the hotel. Finally get to bed at 0300.

Spend the next day trying to reset my clock.

Sunday's trip itinerary-
PBI-MYAT-ORF
Depart PBI at 1700 with one pax. Planning to take off with 6,500 lbs fuel, land with 5,500, pick up 8, go home.

At 1445, I have the following exchange of emails:

Boss: "Can we change our departure to 1800 (it already was that) and would you prefer MYAT or MYAM?"

Me: "We were scheduled for 1800, so thats not a problem. Prefer MYAT since I already have customs and handling set up there, plus it is a longer runway which allows us to tanker fuel in instead of having to pay $5.50 a gallon."

Boss: "Well the boat won't fit into the MYAT marina, we'll be at MYAM"

Me thinking to myself: Then why the hell did you give me the option? And wasn't the boat in there Friday night?

So, I got to spend the next hour and a half undoing and redoing what I had spent an two hours doing two days prior; verifying performance numbers for the shorter runway, screwing with eAPIS, canceling the customs and handling at MYAT, arranging customs and handling at MYAM, updating ORF customs on our departure airport

minitour · September 14th, 2009, 20:58

Doesn't the old guy do anything?

-mini

400A · September 14th, 2009, 21:14

eAPIS, the governments solution to the overpopulation of staplers in my office.

Crockrocket94 · September 14th, 2009, 21:26

Yeah, thats when you just go out and buy the beer, stick it in the back and just expense it later.

I am assuming this was a last minute request and you didn't get the heads up?

TFaudree_ERAU · September 14th, 2009, 21:27

Quote:

Originally Posted by minitour

Doesn't the old guy do anything?

-mini

Old guy? My boss? He's 37

Quote:

Originally Posted by 400A

eAPIS, the governments solution to the overpopulation of staplers in my office.

With SO many flaws. I resubmitted both outbound and inbound manifests, and the email response I got still had the old airport in it. I tried to resubmit twice, but it still showed MYAT instead of MYAM.

minitour · September 14th, 2009, 21:33

Quote:

Originally Posted by TFaudree_ERAU

Old guy? My boss? He's 37

I thought your new "DO" was an old dude?

-mini

TFaudree_ERAU · September 14th, 2009, 21:36

Quote:

Originally Posted by minitour

I thought your new "DO" was an old dude?

-mini

Oh. I forgot I wasn't the only one anymore.

No, he was in recurrent. Regardless, I have to teach ground school this week on eAPIS and Blackberries for him and the other new guy.

minitour · September 14th, 2009, 21:40

Quote:

Originally Posted by TFaudree_ERAU

Oh. I forgot I wasn't the only one anymore.

No, he was in recurrent. Regardless, I have to teach ground school this week on eAPIS and Blackberries for him and the other new guy.

Oooooooooooooooooooh.

Lucky you!

"Other New Guy" = Code for Cirrus Bitch?

-mini

TFaudree_ERAU · September 14th, 2009, 21:48

Quote:

Originally Posted by minitour

Oooooooooooooooooooh.

Lucky you!

"Other New Guy" = Code for Cirrus Bitch?

-mini

Nah. He's got more type ratings than me...at half the total time. He's the son of the father/son Hawker 750 crew here in town.

But not for long. Muhahahahaha. LR-JET type for me next month

minitour · September 14th, 2009, 22:13

Keeping it now?

...if it's under utilized, I bet I can get it flying charter sometime next week.

-mini

September 14th, 2009, 19:50	#1
minitour Old Skool Join Date: Oct 2007 Location: . Posts: 4,232	Pax Request [rant] When the pax requests something, you do it. Period. Unless it's illegal or unsafe. I'm talking about when the pax requests something like.........beer. Yes. They want cold beer. Yes, that means we need to go buy beer. Yes, that means we just need to do it. They're spending $xx,xxx on this trip and if they want a few bottles of Bud (or whatever beer drinkers prefer now), for the love of Christ why can't we just do that? Why do we have to insist that we do everything the hard way? It's $15 worth of beer (at the most). Is $15 worth pissing off a $10k+ customer and never seeing them again? I'm sure the company would have zero problem with approving the expense for us to go buy it, but for some reason the boss-man wants to play hardball...as usual. [/rant] -mini __________________ McDonalds won't have me. AT&T Wireless won't acknowledge my resume. ...there has to be something out there for me. No, I'm not joking.

September 14th, 2009, 19:56	#2
400A Senior Member Join Date: Mar 2008 Location: MSP Posts: 480	Re: Pax Request [rant] Say it with me now Step over a dollar to save a penny, it's the aviation way....

September 14th, 2009, 19:57	#3
BajtheJino Old Skool Join Date: Feb 2007 Location: On the waterfront Posts: 2,656	Re: Pax Request [rant] So I'm guessing your boss said NO to the beer? __________________ A wise man once said: The difference between you and the guy running the tea cups at the county fair is that what you do requires a higher degree of training and in some cases a more involved costume.

September 14th, 2009, 20:39	#11
TFaudree_ERAU Old Skool Join Date: May 2006 Location: Virginia is for Lovers, yacht chasing on the weekends Posts: 2,941	Re: Pax Request [rant] Can I play? We depart ORF on Friday night at 2320. Originally scheduled for 2100, then pushed to 2200, pax don't show up til 2300. Land at MYAT, drop off, pay $440 bucks customs "overtime" fees...cash only. Depart for PBI, land at 0130, clear customs, taxi over to the FBO, post flight and head to the hotel. Finally get to bed at 0300. Spend the next day trying to reset my clock. Sunday's trip itinerary- PBI-MYAT-ORF Depart PBI at 1700 with one pax. Planning to take off with 6,500 lbs fuel, land with 5,500, pick up 8, go home. At 1445, I have the following exchange of emails: Boss: "Can we change our departure to 1800 (it already was that) and would you prefer MYAT or MYAM?" Me: "We were scheduled for 1800, so thats not a problem. Prefer MYAT since I already have customs and handling set up there, plus it is a longer runway which allows us to tanker fuel in instead of having to pay $5.50 a gallon." Boss: "Well the boat won't fit into the MYAT marina, we'll be at MYAM" Me thinking to myself: Then why the hell did you give me the option? And wasn't the boat in there Friday night? So, I got to spend the next hour and a half undoing and redoing what I had spent an two hours doing two days prior; verifying performance numbers for the shorter runway, screwing with eAPIS, canceling the customs and handling at MYAT, arranging customs and handling at MYAM, updating ORF customs on our departure airport Last edited by TFaudree_ERAU; September 14th, 2009 at 20:45.

September 14th, 2009, 20:58	#12
minitour Old Skool Join Date: Oct 2007 Location: . Posts: 4,232	Re: Pax Request [rant] Doesn't the old guy do anything? -mini __________________ McDonalds won't have me. AT&T Wireless won't acknowledge my resume. ...there has to be something out there for me. No, I'm not joking.

September 14th, 2009, 21:14	#13
400A Senior Member Join Date: Mar 2008 Location: MSP Posts: 480	Re: Pax Request [rant] eAPIS, the governments solution to the overpopulation of staplers in my office.

September 14th, 2009, 21:26	#14
Crockrocket94 Old Skool Join Date: Oct 2006 Location: Currently Ann Arbor MI Posts: 1,934	Re: Pax Request [rant] Yeah, thats when you just go out and buy the beer, stick it in the back and just expense it later. I am assuming this was a last minute request and you didn't get the heads up? __________________ Craig CFI-CFII-MEI CE500 PIC CE650/560XL SIC

September 14th, 2009, 22:13	#20
minitour Old Skool Join Date: Oct 2007 Location: . Posts: 4,232	Re: Pax Request [rant] Keeping it now? ...if it's under utilized, I bet I can get it flying charter sometime next week. -mini __________________ McDonalds won't have me. AT&T Wireless won't acknowledge my resume. ...there has to be something out there for me. No, I'm not joking.

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