Quote:
Originally Posted by Doug Taylor  Plus, talk to the people. They really have no idea what's going on behind the scenes at all. If it's gone absolutely pear-shaped, tell 'em!  Seriously! Personally, if I'm sitting on a blistering aircraft in the middle of summer for an hour and my only respite is buying a $2 coke once we're finally in the air, all that wonderment of the crew not killing me, traveling at 500 mph and landing on a narrow piece of runway thousands of miles away isn't going to amount to a hill of beans.
Worst comes to worst, we've gone from near anarchy to everyone thinking we're the shiznit just with a craftily-worded PA.
I dunno, that's just how I roll. |
Agree, this the key. Most people can generally handle bad news if they feel someone is being honest with them. What they can't handle is no news or the feeling that someone isn't doing anything on their behalf.
I made a PA the other day before leaving the gate that stated that the crew might encounter some FAA duty restrictions that might force us to return to the gate after a certain amount of time waiting on departure clearance. I also told them we were doing everything possible to ensure that didn't happen, but I could make no promises. In the end we made it but the FA told me the passengers appreciated the honesty.