[mjg407]

I find it really refreshing that both wheels and doug feel the way they do. Yes many passengers are a pain, but when the crew makes an attempt to explain why, it really does go a long way. And sometimes the crew takes the brunt of it. The companies know if a flight is going to be delayed many times hours in advance, but what does it say when you look it up on the internet... on time, which just gets the pax started. I've also been on flights where the pilots reopened the cabin door and let everyone off, which makes a huge difference in one's attitude and demeanor.