[WacoFan]

I understand yout thoughts - but most of his flights were great - but he goes on about the one domestic leg that sucked. You can bend over backwards for people but they will remember the one time they got warm on a plane or some other issue. Problem is, you shouldn't take arriving at your destination for granted...it is an amazing thing that has thousands of moving parts and a complex envirnment. The loss of amazement with air travel, and the focus on paying less, etc is because people take safety for granted. They shouldn't do that - it isn't luck or a birthright - it takes skill and a good team.