[Cav]

The inflexibility of airline ops these days is perhaps even worse than any government agency. Your story is just another example of how the service provided to our customers is becoming more and more of an embarrassment everyday. If it weren't for a few good frontline employees such as yourself no one would ever have a positive experience. While I realize that an on time departure lends to an time arrival, the arrival time is what counts for DOT, and like the enflated block of your GSP-CLT flight indicates, a late departure doesn't necessarily mean a late arrival. Forrest through the trees I guess.

Was the RIC flight on frequency and possibly heard your conversation? I know if it was me I would have held the flight...ops be damned.