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Originally Posted by PCL_128  At all three airlines I've worked for, Captains have authority to remove passengers for any reason they deem necessary. No consultation is required with any manager. How many levels of redundant bureaucracy does DAL have? |
After 9/11 airlines were being sued heavily because passengers were being denied boarding for basically any reason. It's been a big deal for us for every recurrent training session since...and it's to eliminate discriminitory lawsuits. Not a bad tool to have at your disposal, really. If a captain wants to deny boarding to a passenger, he still has that right...but I suppose will have to respond in kind during litigation. I believe some of these lawsuits named not only the corporation...but individual employees as well. If the captain follows company protocol...he's basically covered.