Quote:
Originally Posted by Velocipede  You know, I've thought about this thread a lot while on my little sabbatical.
Perhaps it is my military background, but Officers are trained that you NEVER concern yourself with your comfort until the needs of your men and equipment are met.
I extrapolate that to my crew. F/As are on the point of the spear ALL THE TIME. They are locked in an aluminum tube with the people that pay our wages for anywhere from 45 minutes to 15 hours, depending on the airline/route. Therefore, it is IMPERATIVE that the Captain is attuned to the F/As needs and gives them full support at all times.
To that end, my crew brief is simple: No drunks, no excess bags, no one gives flight attendents any crap.
Here's what that means...
No drunks. The FAA and Company policy dictates that we may not transport intoxicated passengers. CSAs tend to try to foist their problems off on F/As by saying, "He's not TOO drunk." Sorry, anyone who is intoxicated doesn't ride my airplane. If he's a problem at sea level, he's really going to be a problem at FL 410. My F/As have enough to worry about without intoxicated passengers.
No excess bags. If you can't lift it into the overhead compartment by yourself, we'll check it for you. I've seen too many F/As hurt trying to lift a passenger's bag.
No one gives F/As any crap. Self explanatory. |
Ya see- that there is the kind of input a youngster like myself needs to hear from a seasoned Captain.
Good stuff, man. Definitely something I'll keep in my pocket for later in my career.