 Re: Delta to cut jobs
I look at the way the airlines run things as similar to what the dot coms did back in the day. They were so desperate to get customers they did stupid things, such as offer free shipping on low margin and heavy weight things such as pet food.
That's what the airlines are doing now. They're so desperate to fill every single seat that they sell those seats at money losing prices.
You don't care about non-profitable customers. Let some other joker deal with them.
The only customers any business should care about are profitable ones.
As for asking labor to take more cuts, the best way to make sure your customers are pissed off is to piss off your employees. Treat your employees well, and they'll work hard for you.
Treat them like crap and they won't lift a finger beyond what they need to do in order to keep from getting fired. |