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Originally Posted by MikeOH58  If you use an online schedling program, DONT make it so schedules cant be changed within 24 hours |
We do use an online scheduling system, and we do have it set to lock the schedule within 24 hours unless a CFI or the flight school owner makes the scheduling change. So far it's worked quite well for us.
Quote:
Originally Posted by MikeOH58 One which I might add is never enforced in regards to charging for not flying but on the schedule. |
I can't speak for your place, but where I'm at, we most definitely charge a late cancellation/no-show fee. It's $40...that's one hour of instruction. $20 goes to the school, $20 goes to me. I don't know why a school wouldn't charge a cancellation fee...I've played this game too long to let customers jerk me around without any consequences.
Honestly, I have fantastic students though. In the two months I've been working for the school, I haven't had to charge anyone the fee yet, although I'm not afraid to. I just lay it all out for them after their first lesson and they've been great about following our policy.