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Doug Taylor · December 7th, 2003, 21:21

[ QUOTE ]
honestly if the guy was making a fuss before he even go on the airplane, the gate agent should have never let him board. The problem today is everyone is trying to put the problems off on other people. This passenger was obvoiulsy not happy from the beginning and instead of letting him get on the airplane and cause a scene the gate agent should have made sure the problem was totally resolved by the time he got on the airplane.

[/ QUOTE ]

That's another issue altogether.

A lot of gate agents will board problem passengers to get them out of their hair, and then get all verklempt when you call them back to the jetway to remove them.

But they're pressured to keep up on-time performance, whereas we're pressured to ensure the safety of the crew and passengers so there's a little different motivation.

December 7th, 2003, 21:21	#28
Doug Taylor Agent Smith Join Date: Dec 1969 Location: KSDL Posts: 40,240 Blog Entries: 1	Re: Irate Passenger/Alky Hall. [ QUOTE ] honestly if the guy was making a fuss before he even go on the airplane, the gate agent should have never let him board. The problem today is everyone is trying to put the problems off on other people. This passenger was obvoiulsy not happy from the beginning and instead of letting him get on the airplane and cause a scene the gate agent should have made sure the problem was totally resolved by the time he got on the airplane. [/ QUOTE ] That's another issue altogether. A lot of gate agents will board problem passengers to get them out of their hair, and then get all verklempt when you call them back to the jetway to remove them. But they're pressured to keep up on-time performance, whereas we're pressured to ensure the safety of the crew and passengers so there's a little different motivation.