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Doug Taylor · November 29th, 2003, 21:52

I think in this case I'd have the flight attendant tell me who these passengers were and try to address them as they're deplaning in the jetway (if you've got one) in a 'non-threatening'/'This is why we need to talk tone'.

Usually, when "irate" people are confronted in a situation/setting where they feel like they're not having to prove their bravado in a public setting, the tone generally changes from one of aggression to one of "holy crap ,the captain/uniformed pilot is talking to me and I've overstepped my bounds" and tend to listen up a little better.

Maybe even throw in the story about how when the American Airlines jet crashed in LIT where the NTSB found lots of cellphones that were still turned on and the crew noted some navigational irregularities during the approach and landing.

Personally, I've been on some flights where we've had some pretty nasty 'map shift' in the weather where the flight attendants noted that a few passengers were trying to use cellular telephones and once she got them off the telephone, the 'map shift' subsided.

I, personally, am not a fan of cellular telephone use on aircraft.

November 29th, 2003, 21:52	#26
Doug Taylor Agent Smith Join Date: Dec 1969 Location: KSDL Posts: 41,192 Blog Entries: 1	Re: Good \"You\'re the captain\" I think in this case I'd have the flight attendant tell me who these passengers were and try to address them as they're deplaning in the jetway (if you've got one) in a 'non-threatening'/'This is why we need to talk tone'. Usually, when "irate" people are confronted in a situation/setting where they feel like they're not having to prove their bravado in a public setting, the tone generally changes from one of aggression to one of "holy crap ,the captain/uniformed pilot is talking to me and I've overstepped my bounds" and tend to listen up a little better. Maybe even throw in the story about how when the American Airlines jet crashed in LIT where the NTSB found lots of cellphones that were still turned on and the crew noted some navigational irregularities during the approach and landing. Personally, I've been on some flights where we've had some pretty nasty 'map shift' in the weather where the flight attendants noted that a few passengers were trying to use cellular telephones and once she got them off the telephone, the 'map shift' subsided. I, personally, am not a fan of cellular telephone use on aircraft.