WOW.. that is unbelievable!!!! I'm glad to hear Gavin is ok but i can't believe the run around you guys are getting! you have no past history....
I'd suggest getting an attorney just in case they keep trying to do something in relation to her disorder!! if you need references, not sure how much good we could do since we're so far away but we'd be glad to help!
I hope things get better sooner than later!