Re: ATC Service Complaint . . .
DE727UPS information is right on. I will add a word of caution that once you start the ball rolling on an official investigation you will be looked at as well. I'm in no way trying to discourage you from following through on anything, I don't know anything about what happened to you, just that I have seen things backfire on both sides (controllers on pilots and pilots on controllers).
Most of the time you will be able to resolve the problem by speaking to the supervisor of the areas in which you had the problem.
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