Quote:
Originally Posted by juskl  The instructor was punishing the student by charging him (at the time about 35 per hour) for his time of two hours as the instructor went to lunch and didn't think twice about it. |
Congratulations to that instructor. Two hours might be a bit steep, but the principle is sound. However, the charge the instructor made to the customer's account should not be made in anger, and the policy should be clear at the very beginning of training.
Immature students will not do as you ask if they see that there is no penalty involved. If you choose to continue the lesson anyway, you become an "enabler"; the student will continue in his self-defeating behavior because you make it possible.
If you wait until the end to be the bad guy by withholding your endorsement, you'll have a lot bigger and more expensive problem on your hands than if you'd shown backbone all along.