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Originally Posted by kellwolf  Money isn't everything. If the lower bidding company provides shotty customer services, loses bags and is never on-time, it will wind up costing Delta MORE in the long run by covering comped tickets, drinks, etc, lost bag fees and overnight hotels or free flights. In this industry, a lot of times you get what you pay for.... |
Steve all Delta has to do is look back to the mid 90's and 7.5 to see that shotty customer service will cost you in the long run. I can remember when going to move an airplane and it had been on the ground for over an hour and it was still full of transfer bags. Great way to control cost just dont deliver customer service
Someone mentioned to about the RJ coming in with missed bags. Here in ATL ASA ramp guys will wave you off if its less than 10 min to departure. So you could have 20 bags for that one flight and the passengers are there but the bags wont ride. Of course with the RJ you dont have much room anyway so if you do make it in time there is no guarantee that the bin will have room to hold the bags.