[triple7]

I went on a tour of Potomac tracon yesterday and brought up this question to an active controller in that sector, as well as randy. I was pleased with the response I got. That is one thing PTC is very good about...customer satisfaction and improving services. I will email the QC woman tommorrow for someone to look into this, but the reaction i got was "he had no right to do that.....you can train ability but you cant train attitude...we have been working to fix that problem for a while...." its all very clear to me now that this particular guy was "just having a bad day"...we will see. thanks for all the insight.