[JEP]

Plain and simple, the police need to be called. Granted I don't live in the area, but I cannot believe that it would take that long for a response. If she is in danger and kids are in danger then the police must be called. If she won't call them, then take it upon yourself to do so. I would also inform child protective services.

I don't know her or her situation and I don't want to sound harsh or cold, but these things continue to happen because they are allowed to happen.

Max, do your friend a favor and inform the police and other authorites. Look for battered women's assistance, child welfare, etc...There ahs to be people you can call. If she won't do it, then do it yourself.