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MQAAord · November 15th, 2004, 19:56

I could never be a ticket or gate agent. They take the most abuse of any front-line employee.

That being said, it actually was our agents jobs to at least be in on the removal of problem pax like this from aircraft. I'm sure the specific job description & duties varies from airline to airline, but we could not kick a person off the plane without an agent involved. They needed to at least be present. We as F/As were not allowed to kick a person off the plane by ourselves. We had to involve the pilots and the agents, and if necessary the police.

And it works both ways, I have seen as many agents eager to hand off unwanted tasks to F/As as I have seen F/As try to do the same to the agents. A sad contribution to the us vs. them mentality so often seen between agents & F/As.

November 15th, 2004, 19:56	#11
MQAAord Moderator Join Date: Jun 2003 Location: The Looney Bin Posts: 9,157	Re: Another variant of Al Keyhall I could never be a ticket or gate agent. They take the most abuse of any front-line employee. That being said, it actually was our agents jobs to at least be in on the removal of problem pax like this from aircraft. I'm sure the specific job description & duties varies from airline to airline, but we could not kick a person off the plane without an agent involved. They needed to at least be present. We as F/As were not allowed to kick a person off the plane by ourselves. We had to involve the pilots and the agents, and if necessary the police. And it works both ways, I have seen as many agents eager to hand off unwanted tasks to F/As as I have seen F/As try to do the same to the agents. A sad contribution to the us vs. them mentality so often seen between agents & F/As.