jetcareers - View Single Post

RiddlePilot · September 7th, 2004, 20:41

[ QUOTE ]
Nothing personal but that is piss poor customer service, and exactly why all your planes would most likely be parked in the desert if you were running an airline. Again, if there are no customers, there are no planes, no pilots, not fo's, no fa's, no rampers, and no csa's.

[/ QUOTE ]

Certainly customer service is important, but it's impossible to please all of your customers. Seriously, my reasoning here is that the airline sets a certain policy for a reason. If a small percentage of your customers don't like it, then that's unfortunate for them. If an airline like SWA began letting "larger" folks squeeze into one seat to the chagrin of other paying passengers, they're going to lose far more business than if you require a few large people to pay for an extra seat.

That's something I learned in upper-level collegiate airline industry classes. Sorry.

September 7th, 2004, 20:41	#19
RiddlePilot Senior Member Join Date: Apr 2003 Location: Prescott, AZ Posts: 928	Re: If your large don\'t fly SWA [ QUOTE ] Nothing personal but that is piss poor customer service, and exactly why all your planes would most likely be parked in the desert if you were running an airline. Again, if there are no customers, there are no planes, no pilots, not fo's, no fa's, no rampers, and no csa's. [/ QUOTE ] Certainly customer service is important, but it's impossible to please all of your customers. Seriously, my reasoning here is that the airline sets a certain policy for a reason. If a small percentage of your customers don't like it, then that's unfortunate for them. If an airline like SWA began letting "larger" folks squeeze into one seat to the chagrin of other paying passengers, they're going to lose far more business than if you require a few large people to pay for an extra seat. That's something I learned in upper-level collegiate airline industry classes. Sorry.