jetcareers - View Single Post

flyover · September 7th, 2004, 19:45

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Its all about customer service, customer service, and oh yeah customer service. If there was a second seat for her to purchase that means there was at least one seat empty anyway. If this flight was too full and they couldn't spare the extra seat, let her catch the next flight with several extra seats. Always remember when the customers disappear so does the airline. If there were no customers there would be no pilots, no fa's, no rampers, no csa's.

[/ QUOTE ]

No one is a bigger advocate of custmer service on this forum than me. And what I saw of the whole thing was the SWA people trying to be discrete and courteous. She was only going to have to pay for the seat if none was otherwise available.

This is more about consideration for their other passengers, customers also. This means they don't get put in an impossibly uncomfortable position, just becaues this customer insists on pretending she only occupies one seat.

September 7th, 2004, 19:45	#14
flyover Old Skool Join Date: Mar 2004 Location: Georgia Posts: 3,389	Re: If your large don\'t fly SWA [ QUOTE ] Its all about customer service, customer service, and oh yeah customer service. If there was a second seat for her to purchase that means there was at least one seat empty anyway. If this flight was too full and they couldn't spare the extra seat, let her catch the next flight with several extra seats. Always remember when the customers disappear so does the airline. If there were no customers there would be no pilots, no fa's, no rampers, no csa's. [/ QUOTE ] No one is a bigger advocate of custmer service on this forum than me. And what I saw of the whole thing was the SWA people trying to be discrete and courteous. She was only going to have to pay for the seat if none was otherwise available. This is more about consideration for their other passengers, customers also. This means they don't get put in an impossibly uncomfortable position, just becaues this customer insists on pretending she only occupies one seat.