Re: If your large don\'t fly SWA [ QUOTE ]
Actually the policy is the chubby ones have to buy an extra ticket and if it turns out that that they don’t need it (not a full flight) they get a refund. Pretty darn reasonable I think.
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Hey I could go for that one!
But what do they consider a full flight? 80%? 90%? Something like "If the flight is 80% or less full you get a refund" sounds reasonable to me.
I look at it like this: Example 1:
Fat Lady purchased a ticket for $150, you pissed her off she "never fly's on your airline again"
Total XYZ Airlines Made: $150 Example 2:
Fat Lady purchased a ticket for $150, you let her stand-by for a space available extra seat, she fly's your airline twice a year for 10 years.
Total ABC Airlines Made: $3,000
Now if your Mr. CEO trying to stay in the black, which would you rather? |