jetcareers - View Single Post

flyover · September 2nd, 2004, 10:19

[ QUOTE ]
Dude, those people were saying stuff like I hope you all get furloughed because I didn't get warm nuts on my last flight. One time someone said that their flight was cancelled due to the pilots reaching their duty time limits and they said, they should have flown anyway. Yeah, whatever.

I say that people like that deserve the Southwest treatment.

Go fly someone else. You ain't worth the time to deal with your whining.

[/ QUOTE ]

Yeah I'm not familiar with that particular site. But it sounds like a vent site, so it by definition is where all the whiners and complainers come. I was just responding to your pay arguments.

I don't get the idea that there are all these huge numbers of whiners and complainers out there. It just doesn't jive with my 30 year experience of hauling these people and trying to interact with as many of them as possible, especially ones who were unhappy.

Is it possible that you are taking it all too personally? When some customer directed anger at me I never felt it was personal (well there was one time..) but rather the fact that I happened to be the company rep in front of them at the time. Usually a few minutes just listening to them got it ironed out. Often they were angry because they had gotten legitimately bad or rude service. Given a few minutes to vent about it they were ready to move on. Everybody needs to vent their frustrations (see: "bimbo" and "bunghole") it's just the way people are. It's part of what makes passenger flying more challenging and fun than box flying.

Given a choice I'll take the newbies or infrequent fliers everytime. They're just more fun to interact with than stone-faced, dismissive businessmen.

September 2nd, 2004, 10:19	#57
flyover Old Skool Join Date: Mar 2004 Location: Georgia Posts: 3,389	Re: Major Airlines Will Fail [ QUOTE ] Dude, those people were saying stuff like I hope you all get furloughed because I didn't get warm nuts on my last flight. One time someone said that their flight was cancelled due to the pilots reaching their duty time limits and they said, they should have flown anyway. Yeah, whatever. I say that people like that deserve the Southwest treatment. Go fly someone else. You ain't worth the time to deal with your whining. [/ QUOTE ] Yeah I'm not familiar with that particular site. But it sounds like a vent site, so it by definition is where all the whiners and complainers come. I was just responding to your pay arguments. I don't get the idea that there are all these huge numbers of whiners and complainers out there. It just doesn't jive with my 30 year experience of hauling these people and trying to interact with as many of them as possible, especially ones who were unhappy. Is it possible that you are taking it all too personally? When some customer directed anger at me I never felt it was personal (well there was one time..) but rather the fact that I happened to be the company rep in front of them at the time. Usually a few minutes just listening to them got it ironed out. Often they were angry because they had gotten legitimately bad or rude service. Given a few minutes to vent about it they were ready to move on. Everybody needs to vent their frustrations (see: "bimbo" and "bunghole") it's just the way people are. It's part of what makes passenger flying more challenging and fun than box flying. Given a choice I'll take the newbies or infrequent fliers everytime. They're just more fun to interact with than stone-faced, dismissive businessmen.