Re: Airline - Quality service and ticket prices
Michelle, I'm confused. Are you saying the airline HAD your luggage but denied you access to it? If so, then I think that's like a law that was broken or something. Otherwise, it makes sense to me that if they lose your luggage you won't have access to it until they get it to you.
And as far as JetBlue goes.......working the gate next to them in MCO, I've seen they're planes stuck out waiting for their ONE gate (sometimes two deep), I've seen flights cancelled, I've seen one flight loaded and pushed back only to sit on the ramp for two hours (hey, at least the crew was getting paid), and I've seen them late a LOT of times. JetBlue is the current media darling much like SWA was in the 90s. They're an airline just like everyone else, and they can and will make mistakes. To me, all the hype is almost a bad thing for them. Yeah they get a good public image, but what happens when something goes wrong and they can't deliver? "What do you mean you lost my luggage! You're JetBlue!"
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