 Re: Major Airlines Will Fail
Sure they exist, but I wouldn't even attempt to categorize all of them as the "do as little as possible ones". If you are of the opinon that all of them are going to act like that, you demeanor changes and they pick up on it even before you've completed your first sentance. I've seen a gate agent go from extremely pleasant to bastard in one customer, and unfortunately I was the next one in line. I empathized with her and she/he went back to being extremely helpful. If the next guy had assumed that they were all "minimalists" they would have never reverted but stayed in that crappy mood.
Whenever there's an issue while I'm traveling I just keep the golden rule in the back of my mind. And no, I'm no boyscout... [img]/ubbthreads/images/graemlins/smile.gif[/img] |