jetcareers - View Single Post - Airline

flyover · August 31st, 2004, 16:55

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Think of how much LESS angry people are when things aren't a shock to them. I was shocked and it was very hard to hear that, and not get mad, I didn't, but it was hard. Had I been told upfront, the whole thing would have gone a lot smoother. See what I am saying?

[/ QUOTE ]

Communication is the key to customer satisfaction. Over almost 30 years in the biz I found you could literally do almost anything to people if you effectively communicated. Conversly you could do almost everything right and leave them dissatisfied if you didn't communicate.

A mom stuck by herself with a toddler should get special customer service. Period, no excuses.

August 31st, 2004, 16:55	#59
flyover Old Skool Join Date: Mar 2004 Location: Georgia Posts: 3,389	Re: Airline - Quality service and ticket prices [ QUOTE ] Think of how much LESS angry people are when things aren't a shock to them. I was shocked and it was very hard to hear that, and not get mad, I didn't, but it was hard. Had I been told upfront, the whole thing would have gone a lot smoother. See what I am saying? [/ QUOTE ] Communication is the key to customer satisfaction. Over almost 30 years in the biz I found you could literally do almost anything to people if you effectively communicated. Conversly you could do almost everything right and leave them dissatisfied if you didn't communicate. A mom stuck by herself with a toddler should get special customer service. Period, no excuses.