jetcareers - View Single Post - Airline

tonyw · August 31st, 2004, 16:04

I think you'll find that MOST business travellers are reasonable. Why? Because they do it a lot. They go to the airport, see that it's raining, and say, well, betcha we won't be leaving on time. Do they get mad at the CSR because of the weather? Nope.

I was travelling enough where I could justify to my boss picking up membership in one of the airline lounges, and you can imagine that I dealt with delays, cancelled flights, and so on. One time they lost my luggage.

The thing I remember that struck me as funny was that at least three or four times, I was told, "you're taking this very well, sir." I told them, well, screaming at you isn't going to help things, is it?

What amazed me is that the CSRs always laughed and said, some people think it does.

I don't get it. You need help from someone, and you're going to scream and shout at him? Yeah, like that's going to get him to bend a rule for you.

August 31st, 2004, 16:04	#54
tonyw Old Skool Join Date: May 2002 Location: Maryland Posts: 15,323	Re: Airline - Quality service and ticket prices I think you'll find that MOST business travellers are reasonable. Why? Because they do it a lot. They go to the airport, see that it's raining, and say, well, betcha we won't be leaving on time. Do they get mad at the CSR because of the weather? Nope. I was travelling enough where I could justify to my boss picking up membership in one of the airline lounges, and you can imagine that I dealt with delays, cancelled flights, and so on. One time they lost my luggage. The thing I remember that struck me as funny was that at least three or four times, I was told, "you're taking this very well, sir." I told them, well, screaming at you isn't going to help things, is it? What amazed me is that the CSRs always laughed and said, some people think it does. I don't get it. You need help from someone, and you're going to scream and shout at him? Yeah, like that's going to get him to bend a rule for you.