jetcareers - View Single Post - Airline

kellwolf · August 31st, 2004, 16:50

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I guess one of the things I don't understand is the general tone of most of this thread. In my experience airline customers are like most others. 98% are very reasonable people who respond well to being treated with respect. This in spite of the fact that travel is often stressful with vacation and business plans often riding on the airlines operating on schedule.

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I guess I'm sorta biased since all of my experience is in Orlando. It might work differently in other places with the non-leisure crowd. While I agree a lot of customers just want their side of the story to be heard and be treated with respect, in my experience it's more like 60% of them. I have had very very few dealings with people operating on business trips. Almost ALL of my customer contact has been from families or vacationers.

August 31st, 2004, 16:50	#45
kellwolf Old Skool Join Date: Jun 2003 Location: Memphis, TN Posts: 14,259	Re: Airline - Quality service and ticket prices [ QUOTE ] I guess one of the things I don't understand is the general tone of most of this thread. In my experience airline customers are like most others. 98% are very reasonable people who respond well to being treated with respect. This in spite of the fact that travel is often stressful with vacation and business plans often riding on the airlines operating on schedule. [/ QUOTE ] I guess I'm sorta biased since all of my experience is in Orlando. It might work differently in other places with the non-leisure crowd. While I agree a lot of customers just want their side of the story to be heard and be treated with respect, in my experience it's more like 60% of them. I have had very very few dealings with people operating on business trips. Almost ALL of my customer contact has been from families or vacationers.