jetcareers - View Single Post - Airline

Cachon · August 31st, 2004, 15:58

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What I mean by this is that even if you know the customer is wrong (which often that's the case) in the services business you have to do everything that is humanly possible to accommodate and to keep that costumer happy.

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I see. So then, Southwest should be losing money hand over fist, right? After all, if you whine too much to them, they tell where you can stick it.

Oh, wait! They made a boatload of money.

Business is about return on investment. If a customer costs more in investment than the return, screw 'em. Southwest understands this.

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Did you read my last post?

August 31st, 2004, 15:58	#31
Cachon Junior Member Join Date: Oct 2003 Location: Boston MA Posts: 200	Re: Airline - Quality service and ticket prices [ QUOTE ] [ QUOTE ] What I mean by this is that even if you know the customer is wrong (which often that's the case) in the services business you have to do everything that is humanly possible to accommodate and to keep that costumer happy. [/ QUOTE ] I see. So then, Southwest should be losing money hand over fist, right? After all, if you whine too much to them, they tell where you can stick it. Oh, wait! They made a boatload of money. Business is about return on investment. If a customer costs more in investment than the return, screw 'em. Southwest understands this. [/ QUOTE ] Did you read my last post?