jetcareers - View Single Post

flyover · August 31st, 2004, 15:54

[ QUOTE ]

While I agree that the airlines are hideous as far as communication goes, sometimes it's NOT the airlines' fault. A lot of this guy's comments sound EXACTLY like a passenger who is blowing it out of proportion.

[/ QUOTE ]

It is totally the airline's fault. The failure to train customer contact people in how to effectively deal with unhappy customers is a major failing of the industry. The first airline that does it will get the best customer satisfaction ratings in the industry. And it will make all the employee's lives easier. Still waiting for it to happen.

August 31st, 2004, 15:54	#21
flyover Old Skool Join Date: Mar 2004 Location: Georgia Posts: 3,389	Re: Major Airlines Will Fail [ QUOTE ] While I agree that the airlines are hideous as far as communication goes, sometimes it's NOT the airlines' fault. A lot of this guy's comments sound EXACTLY like a passenger who is blowing it out of proportion. [/ QUOTE ] It is totally the airline's fault. The failure to train customer contact people in how to effectively deal with unhappy customers is a major failing of the industry. The first airline that does it will get the best customer satisfaction ratings in the industry. And it will make all the employee's lives easier. Still waiting for it to happen.