jetcareers - View Single Post - Airline

pilot602 · August 31st, 2004, 15:44

Flyover ...

You can provide good customer service without "breaking the rules" or giving away the shop ... but people automatically assume because they can yell that they should get everything they want, when they want it.

Again .. refer to my "meal" example.

I'm not defending airlines they have A LOT of work to do in terms of customer service but in the same regard people need to realize that when it comes to "customer service" just because they can yell doesn't make them right.

August 31st, 2004, 15:44	#28
pilot602 Old Skool Join Date: Oct 2001 Location: who haa Posts: 3,752	Re: Airline - Quality service and ticket prices Flyover ... You can provide good customer service without "breaking the rules" or giving away the shop ... but people automatically assume because they can yell that they should get everything they want, when they want it. Again .. refer to my "meal" example. I'm not defending airlines they have A LOT of work to do in terms of customer service but in the same regard people need to realize that when it comes to "customer service" just because they can yell doesn't make them right.