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kellwolf · August 31st, 2004, 14:23

[ QUOTE ]
Seriously, is it any wonder that airline customers don't feel very "special"? This guy got a bad experience and lost the first day of his vacation. And in the process got treated exactly like your post suggest he should expect, like it's just no big deal. Live with it.

[/ QUOTE ]

While I agree that every airline customer should be treated special, not all the problems are on the airline. Prime example is the guy Tony was talking about and the flight being late. I've seen people come up to the ticket counter 15 minutes before departure, and they were amazed that they might not make their flight. Guess who's fault it was? The airline's. "I'll never fly this airline again." "I can't believe you people won't hold the flight for me."

There are a lot of passengers out there that no matter what you do, they're gonna be pissed. I saw it EVERY DAY for two years, and this guy came off as one of those passengers. I've seen CSAs bend over backwards trying to re-route a passenger that came running through the terminal 5 minutes after his flight pushed. Was it her fault that this guy decided to spend another 2 hours in the theme park, even AFTER being told that he would probably miss the flight? No, but she was trying every thing she could to get him to his destination as soon as she could. He complained about all the connections he would have to make (he HAD a direct flight), that he should get a free ticket b/c they didn't hold the flight for him, and the standard "I'll never fly this airline again. You people are unbelievable!" Sometimes you do all you can, and the passengers still treat you like s*it. The best thing you can do is not take it personal, smile, and tell them to have a nice day. Trust me, I've wanted to tell them "Good! Don't fly my airline again, since personally I wouldn't mind never seeing your angry face more than I have to." Nope, we have to go with the "I'm sorry to hear that, sir. Is there anything else I can do to change your mind?"

While I agree that the airlines are hideous as far as communication goes, sometimes it's NOT the airlines' fault. A lot of this guy's comments sound EXACTLY like a passenger who is blowing it out of proportion.

August 31st, 2004, 14:23	#20
kellwolf Old Skool Join Date: Jun 2003 Location: Memphis, TN Posts: 13,634	Re: Major Airlines Will Fail [ QUOTE ] Seriously, is it any wonder that airline customers don't feel very "special"? This guy got a bad experience and lost the first day of his vacation. And in the process got treated exactly like your post suggest he should expect, like it's just no big deal. Live with it. [/ QUOTE ] While I agree that every airline customer should be treated special, not all the problems are on the airline. Prime example is the guy Tony was talking about and the flight being late. I've seen people come up to the ticket counter 15 minutes before departure, and they were amazed that they might not make their flight. Guess who's fault it was? The airline's. "I'll never fly this airline again." "I can't believe you people won't hold the flight for me." There are a lot of passengers out there that no matter what you do, they're gonna be pissed. I saw it EVERY DAY for two years, and this guy came off as one of those passengers. I've seen CSAs bend over backwards trying to re-route a passenger that came running through the terminal 5 minutes after his flight pushed. Was it her fault that this guy decided to spend another 2 hours in the theme park, even AFTER being told that he would probably miss the flight? No, but she was trying every thing she could to get him to his destination as soon as she could. He complained about all the connections he would have to make (he HAD a direct flight), that he should get a free ticket b/c they didn't hold the flight for him, and the standard "I'll never fly this airline again. You people are unbelievable!" Sometimes you do all you can, and the passengers still treat you like s*it. The best thing you can do is not take it personal, smile, and tell them to have a nice day. Trust me, I've wanted to tell them "Good! Don't fly my airline again, since personally I wouldn't mind never seeing your angry face more than I have to." Nope, we have to go with the "I'm sorry to hear that, sir. Is there anything else I can do to change your mind?" While I agree that the airlines are hideous as far as communication goes, sometimes it's NOT the airlines' fault. A lot of this guy's comments sound EXACTLY like a passenger who is blowing it out of proportion.