jetcareers - View Single Post - Airline

pilot602 · August 31st, 2004, 13:11

[ QUOTE ]
In my opinion the customer is ALWAYS RIGHT

[/ QUOTE ]

No, 90-percent of the time the customer is always WRONG - or at the very least, trying to angle the situation to their own benefit.

Now, does this mean you have to be rude to them? No. But companies do need to be firm and consistent about hteir own rules.

For example I used to wait tables in a former life ... instead of telling customers no, I won't comp your meal, or I'm sorry you found a hair in your food that is obviously yours ... these "managers," to avoid conflict, simply comp a meal. This costs everyone (the company and customers) money.

I was at a TGIF one day and was eating as a customer (never worked there) and the guy at the table across from me literally cleaned his plate. After he was done eating he called his waiter over and asked to speak to a manger. This whole time he was polite and friendly with the waiter, when the waiter asked how the food was he was told it was fine. When the manager arrived this scuzzball proceeded to go on and on about how poorly the food was prepared. What did the manager do? Comped not only this guys meal but his wife's too.

Why do people get away with this crap? Because "the customer is always right."

Bull#####.

August 31st, 2004, 13:11	#17
pilot602 Old Skool Join Date: Oct 2001 Location: who haa Posts: 3,750	Re: Airline - Quality service and ticket prices [ QUOTE ] In my opinion the customer is ALWAYS RIGHT [/ QUOTE ] No, 90-percent of the time the customer is always WRONG - or at the very least, trying to angle the situation to their own benefit. Now, does this mean you have to be rude to them? No. But companies do need to be firm and consistent about hteir own rules. For example I used to wait tables in a former life ... instead of telling customers no, I won't comp your meal, or I'm sorry you found a hair in your food that is obviously yours ... these "managers," to avoid conflict, simply comp a meal. This costs everyone (the company and customers) money. I was at a TGIF one day and was eating as a customer (never worked there) and the guy at the table across from me literally cleaned his plate. After he was done eating he called his waiter over and asked to speak to a manger. This whole time he was polite and friendly with the waiter, when the waiter asked how the food was he was told it was fine. When the manager arrived this scuzzball proceeded to go on and on about how poorly the food was prepared. What did the manager do? Comped not only this guys meal but his wife's too. Why do people get away with this crap? Because "the customer is always right." Bull#####.