jetcareers - View Single Post - Airline

danielsexton · August 31st, 2004, 12:51

[ QUOTE ]
I paid full fair - 280 dollars.
Customer service issued meal and hotel tickets for passnegers.

[/ QUOTE ]

1st -> Airlines, especially Legacy Carriers should do a better job at customer service. This take what we give you or take someone else, is exactly people are taking someone else. Things do happen, there will always be delays and cancellations, however there is a better way to present it than telling your customers “I’m sorry the Flight is canceled, due to our crew scheduling problem, but we sold you a discounted ticket, so f-off.

2nd-> $280 was certainly not full fare.

3rd-> Now, they have sold you a discounted ticket, (which most likely means there breaking even or losing money to start with), given you extremely poor customer service, put you in a hotel, and give you meal tickets. Plus they still take you to your destination all for the same $280! Does anyone care to speculate as to why airlines are going broke? (at least part of the reason)

August 31st, 2004, 12:51	#13
danielsexton Junior Member Join Date: Feb 2004 Location: CSG Posts: 186	Re: Airline - Quality service and ticket prices [ QUOTE ] I paid full fair - 280 dollars. Customer service issued meal and hotel tickets for passnegers. [/ QUOTE ] 1st -> Airlines, especially Legacy Carriers should do a better job at customer service. This take what we give you or take someone else, is exactly people are taking someone else. Things do happen, there will always be delays and cancellations, however there is a better way to present it than telling your customers “I’m sorry the Flight is canceled, due to our crew scheduling problem, but we sold you a discounted ticket, so f-off. 2nd-> $280 was certainly not full fare. 3rd-> Now, they have sold you a discounted ticket, (which most likely means there breaking even or losing money to start with), given you extremely poor customer service, put you in a hotel, and give you meal tickets. Plus they still take you to your destination all for the same $280! Does anyone care to speculate as to why airlines are going broke? (at least part of the reason)