jetcareers - View Single Post - Airline

pilot602 · August 31st, 2004, 12:10

[ QUOTE ]
By the way, I paid full fair - 280 dollars. Where was quality service?

[/ QUOTE ]

Trust me ... you did not pay full fare.

But I do agree that airlines do need to work on their customer service skills and connecting practices. A lot of it has to do with scheduling on the airlines part. No conecting flight should have less than an hour between ETA and ETD. But they don't do this because people complain about long "layovers" so the Airline schedule connecting flights closer and then any little thing that goes wrong throws off the whole shebang.

I think the biggest problem airline have is they "try to please everyone" and they can't so you end up with below average service across the board. If instead they determined their core demographic and then played to the needs of those passengers and let everyone else "deal with it" I think there would be a lot more happy passengers because eventually pax would migrate tothe airline(s) that fit their needs best.

August 31st, 2004, 12:10	#9
pilot602 Old Skool Join Date: Oct 2001 Location: who haa Posts: 3,750	Re: Airline - Quality service and ticket prices [ QUOTE ] By the way, I paid full fair - 280 dollars. Where was quality service? [/ QUOTE ] Trust me ... you did not pay full fare. But I do agree that airlines do need to work on their customer service skills and connecting practices. A lot of it has to do with scheduling on the airlines part. No conecting flight should have less than an hour between ETA and ETD. But they don't do this because people complain about long "layovers" so the Airline schedule connecting flights closer and then any little thing that goes wrong throws off the whole shebang. I think the biggest problem airline have is they "try to please everyone" and they can't so you end up with below average service across the board. If instead they determined their core demographic and then played to the needs of those passengers and let everyone else "deal with it" I think there would be a lot more happy passengers because eventually pax would migrate tothe airline(s) that fit their needs best.