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With regards to them holding your flight....can't always do that. Remember, you missed that flight because your first flight was late. What about all of the people that follow? Is it fair for them to miss their connections, etc, so that you can be on time?

Doesn't work that way....

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I think you missed some info. His flight landed early, then was held off of the gate until he and the lady missed their connections. This is without doubt one of the most frustrating situations in aviation, sitting on the ground waiting for a gate to open while you miss your connection.

There was a time when my airline would have busted a gut to connect these people, or hold the outbound flight a few minutes. Not any more and it takes very few of these incidents to really sour people on air travel.

As far as the price of the ticket? It doesn't matter. The airline offered the service at that price, they should deliver the service.

It's sadly funny to me that there are two threads on this forum about lousy airline service and the consensus is, "hey you paid for lousy service, you deserve lousy service". I'm with the Motley Fool guy, the majors are in real trouble if that is the attitude. And of course, it's no secret, they are in real trouble.

It's one of the reason's I decided to pull the plug early. I listened to a lot of similar sentiments at work. It's a major sign your company is in trouble.