jetcareers - View Single Post

flyover · August 31st, 2004, 09:47

[ QUOTE ]
Hahahaha. Yeah, try arriving that late at MCO for a 9:30 AM flight. Yes, an hour and fifteen is considered late by TSA here (er, there), especially for the covetted 9 am-3 pm time slots.

How about "we pay crap wages here at our airline, therefore we barely have enough staffing to cover your precious flight."

Wah! We're sorry not all planes are 757s. Get over yourself.

We'd be happy to arrange a flight to Puerto Rico for you on Castro Air. They might leave on time, since that seems to be your main complaint so far.

[/ QUOTE ]

Seriously, is it any wonder that airline customers don't feel very "special"? This guy got a bad experience and lost the first day of his vacation. And in the process got treated exactly like your post suggest he should expect, like it's just no big deal. Live with it.

I remember when I first got into the airline biz. My little airline parked next to TWA gates at MCI. I was constantly amazed at how these people treated their customers. I was trying to help one of my passengers with her connection and a TWA agent was treating her like s**t. I finally asked him how he thought TWA could stay in business when they treated their customers like this. His answer, a smile and "Frankly, I couldn't care less." There was a lot of that at TWA in those days. And that was pre-deregulation and this guy was very well paid.

I have no doubt that everyone on these threads avoids businesses that treat them poorly and act like their business is not appreciated. This guy's main complaint was that he was not cummunicated with in a customer-friendly manner. Does it not piss you guys off when you get treated like that? We need to all remember a passenger is someone riding in an airplane, a customer is someone that pays to ride in an airplane.

August 31st, 2004, 09:47	#18
flyover Old Skool Join Date: Mar 2004 Location: Georgia Posts: 3,389	Re: Major Airlines Will Fail [ QUOTE ] Hahahaha. Yeah, try arriving that late at MCO for a 9:30 AM flight. Yes, an hour and fifteen is considered late by TSA here (er, there), especially for the covetted 9 am-3 pm time slots. How about "we pay crap wages here at our airline, therefore we barely have enough staffing to cover your precious flight." Wah! We're sorry not all planes are 757s. Get over yourself. We'd be happy to arrange a flight to Puerto Rico for you on Castro Air. They might leave on time, since that seems to be your main complaint so far. [/ QUOTE ] Seriously, is it any wonder that airline customers don't feel very "special"? This guy got a bad experience and lost the first day of his vacation. And in the process got treated exactly like your post suggest he should expect, like it's just no big deal. Live with it. I remember when I first got into the airline biz. My little airline parked next to TWA gates at MCI. I was constantly amazed at how these people treated their customers. I was trying to help one of my passengers with her connection and a TWA agent was treating her like s**t. I finally asked him how he thought TWA could stay in business when they treated their customers like this. His answer, a smile and "Frankly, I couldn't care less." There was a lot of that at TWA in those days. And that was pre-deregulation and this guy was very well paid. I have no doubt that everyone on these threads avoids businesses that treat them poorly and act like their business is not appreciated. This guy's main complaint was that he was not cummunicated with in a customer-friendly manner. Does it not piss you guys off when you get treated like that? We need to all remember a passenger is someone riding in an airplane, a customer is someone that pays to ride in an airplane.